What are the responsibilities and job description for the Ticket Booth Agent |City Cruises Alexandria position at Hornblower Cruises and Events?
Description
Starting hourly rate : $17.50 / hr
City Experiences is seeking Ticket Booth Agents for City Cruises operation in Alexandria, VA.
About Us :
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests / riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you
About the Opportunity :
The successful Ticket Booth Agent will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude.
About You :
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
Essential Duties & Responsibilities :
- Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers
- Address guests by name and recognize their special occasions
- Explain products or services and prices, and answer questions from customers
- Collect outstanding balances for reservations, and collect payment vouchers from third party distributors
- Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available
- Resolve customer complaints regarding booking, ticketing and special boarding needs
- Contact guests about changes to their cruise date, time or departure location
- Additional job duties as assigned
Minimum Qualifications :
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or / harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and / or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations. Pursuant to applicable State and local laws, including but not limited to the San
Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Salary : $18
