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Regional Account Manager

Hornblower Group
Newport, CA Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/18/2025

Base salary of $30 per hour ($62,400 annually) plus commission.

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

City Cruises is seeking a Regional Account Manager for our operation in Newport Beach.

About You :

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity :

The successful Regional Account Manager will sell events through inside and outside sales and marketing activity. Meet or exceed annual revenue goals. Prepare accurate contracts to ensure successful events.

  • Meet or exceed annual personal sales goal set by the RDOS and VP of Sales
  • Develop comprehensive knowledge of customer and market needs
  • Execute the sales plan using effective sales techniques
  • Generate leads; primarily use telemarketing and networking through current customers for lead generation but may attend trade shows and industry events
  • Convert prospects to clients; successfully conduct telephone sales calls to both new and existing customers, and use effective closing techniques
  • Identify customer needs and use in-depth product knowledge to prepare winning proposals. Balance Company and customer needs to create win / win situations
  • Convincingly present proposals over the phone and in person during site inspections and appointments
  • Successfully up-sell existing clients to higher value items
  • Handle objections and solve customer problems
  • Establish relationships with associations / business organizations (e.g. Convention & Visitors Bureau) and generate referrals
  • Ensure prompt responses to customer inquiries
  • Ensure complete and accurate product details are communicated to the operations team to ensure proper execution of product promised
  • Follow up with customers within 24 hours after the cruise to further develop the account and to :

Thank customers

  • Discuss other events
  • Obtain cruise feedback
  • Set up the next meeting
  • Rebook for next year
  • Get referrals
  • Work with the Director of Sales to resolve all customer issues
  • Use Salesforce (CRM software) to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activities
  • Use ANCHOR (reservation software) to accurately book orders
  • Maintain proper personal organization; manage time well, set appropriate work priorities, and maintain accurate records
  • Work with Sales Assistant to collect payments; maintain accounts receivable within aging guidelines
  • Additional job duties as assigned.
  • Requirements & Qualifications :

  • Minimum of 2 years total sales experience consisting of at least 1 year outbound telephone sales experience
  • Prefer bachelor’s degree preferably in a discipline related to the work of the position
  • Prefer hospitality experience but not required
  • Proficient with Microsoft Office products as well as CRM software.
  • Analytical skills required to identify and exploit selling opportunities
  • Sells primarily by telephone; must have excellent oral communication skills
  • Proposal writing is required, must communicate effectively in written form
  • Establish and maintain effective working relationships as required by job responsibility
  • Must have the ability to persuade and influence people
  • Must have proven leadership skills
  • Must be able to listen effectively, assess the situation, determine relevant issues, identify solutions and gain consensus.
  • Satisfactory background check
  • About Us :

    City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests / riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

    The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

    Our Mission : We create amazing experiences.

    Our Values : R espect, E nvironment, S afety #1, P rofessionalism, E xceed, C ommunication and T eamwork.

  • Foster diversity and inclusion.
  • Practice conservation and environmental responsibility.
  • Cultivate a safe and secure workplace.
  • Be on time. Come prepared.
  • Make data-driven, fact-based decisions.
  • Be decisive with 80 : 100 solutions (80% right, 100% implementable)
  • Expect to win – but compete as an underdog.
  • Embrace innovation and reinvention.
  • Listen and be responsive.
  • Strive for efficiency and transparency without politics.
  • Win as a team. Play your role.
  • Work hard, have fun, celebrate success.
  • EQUAL OPPORTUNITY EMPLOYER :

    The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, sexual orientation, religion, handicap or disability, pregnancy, service member status, citizenship status, or any other category protected by federal, state, or local law.

    Additionally, we encourage all qualified applicants, including those with past arrest or conviction records, to apply. The Company participates in the E-Verify program in certain locations.

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    Salary : $62,400

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