What are the responsibilities and job description for the Director of Advanced Analytics position at Hornblower?
About You:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About the Opportunity:
The Director of Advanced Analytics will define the advanced analytics roadmap, foster internal data science capabilities, coordinate product development efforts with technical expertise, identify priority use cases through cross-functional collaboration with leaders to drive business impact, establish and problem-solve effective operating models, manage talent, create data governance standards, and promote analytics awareness and insights across all business units. The Director will be the leader of a growing team of data scientists and business analysts that will execute the use cases outlined in the roadmap.
Essential Duties & Responsibilities:
Strategy and Roadmap Development
- Timely and effective development and alignment of advanced analytics use case roadmap across business units and functions.
- Partner with and influence business verticals to understand strategic needs & translate them into analytics use cases; ability to communicate insights across business units.
- Help Business Units project impact from use cases to prioritize on high value use cases
- Ensure efficient operating model with business units and Information Technology to form use case squads with all necessary talent.
- Oversee, brainstorm, and problem-solve on high impact projects.
- Monitor pilot results and productionalize successful pilots.
- Quantify business value achieved.
Productivity Management
- Ensure proper standards and tooling to drive productivity.
- Ensure effective operating model with Business Units and Information Technology to decrease time to pilot and production.
- Act as a point of escalation for use case squads to remove blockers across the organization.
- Engage in daily standups to problem solve with analysts on most effective path to a solution for the business.
- Manage and optimize pipeline and balance of team capacity.
- Oversee design of advanced analytics learning program for relevant employee groups.
- Ensure continuous improvement and refinement of topics covered.
Data Integration and Management
- Oversee data strategy implementation ensuring high quality data is available.
- Deep technical knowledge/experience in order to effective direct large team toward business priorities.
- Effectively engage with data engineering team to ensure data needs are met.
Talent Development
- Build strong value proposition for data scientists and clear career growth potential.
- Source talent through relevant traditional and non-traditional channels.
- Develop and retain top talent, engage to solve cultural issues and ensure healthy staff engagement
Requirements & Qualifications:
- 8 years of advanced analytics experience and 4 years leading a high-performance team
- Deep experience in agile working environment with experience leading analytics projects; experience building new function
- Extensive experience in directing large high-performing teams and prior experience managing a technology / data science function directly
- Deep understanding of data analysis, statistics, and data modeling
- Ability to create a collaborative environment
- Strong business acumen to align analytics initiatives with organizational goals
- Proficiency in conveying complex data insights to non-technical stakeholders
- Familiarity with analytics tools and technologies, including big data platforms, machine learning, and data visualization tools. Specific experience with PowerBI, Tableau, and Superset.
- Ability to cross-communicate across business units to drive business growth
- Practical and action-oriented
- Strong leadership skills and ability to direct and inspire
- Compelling communicator
- Ability to develop and grow team members
- Comfortable navigating large datasets and a demonstrated willingness to be hands-on
- Experience with digital, marketing, operational, human resource, and financial data sets
- Deep technical expertise
- Travel and Transportation experience preferred
About Us:
Our Mission: We create amazing experiences.
Our Guest Promise:
- Service Beyond – At every touchpoint, guest experience beyond expectations
- Curated Experiences – Authentic, deeper experiences, brought to life through human encounters
- Lasting Memories – Special places, shared experiences, and new friends
Our Values: Respect, Environment, Safety #1, Professionalism, Exceed, Communication and Teamwork.
Our Operating Principles: Hornblower 12
- Foster diversity and inclusion.
- Practice conservation and environmental responsibility.
- Cultivate a safe and secure workplace.
- Be on time. Come prepared.
- Make data-driven, fact-based decisions.
- Be decisive with 80:100 solutions (80% right, 100% implementable)
- Expect to win – but compete as an underdog.
- Embrace innovation and reinvention.
- Listen and be responsive.
- Strive for efficiency and transparency without politics.
- Win as a team. Play your role.
- Work hard, have fun, celebrate success.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.
