What are the responsibilities and job description for the Ferry Terminal Representative position at Hornblower?
About Us
Cities Experiences is a leader in providing amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually.
Our Mission:
To create unforgettable experiences for our guests by delivering exceptional service, quality, and value. We strive to exceed expectations and make every interaction a memorable one.
Job Description:
The Ticket Agent is a key role in our operations team, responsible for ensuring seamless interactions between ferry riders and our staff. The successful candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Responsibilities:
- Coordinating ticket sales and ensuring accurate financial transactions.
- Maintaining a clean and safe waiting area in accordance with client standards.
- Providing exceptional customer service and resolving issues promptly.
- Collaborating with colleagues to achieve operational excellence.
