What are the responsibilities and job description for the Server Assistant position at Hornblower?
City Experiences is seeking a Server Assistant for our City Cruises operation in Chicago, IL.
About You:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About the Opportunity:
The successful Server Assistant aids Servers in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Essential Duties & Responsibilities:
- Provide exceptional hospitality to guests and coworkers as prescribed in our Respect Service System (RSS)
- Provide guests with water, coffee/tea, and bread service throughout the meal.
- Bus used and unneeded dishes and glassware from guests’ tables to galley.
- Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning.
- Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink, and broken dishes, and remove empty bottles and trash.
- Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
- Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
- Be prepared to begin work at the scheduled time.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Assist with the warm and efficient greeting and seating of guests when they arrive.
- Additional job duties as assigned.
Requirements & Qualifications:
- High school diploma or equivalent required
- Must meet minimum state age requirements.
- Previous restaurant experience preferred.
- Energetic and enthusiastic personality essential
- Must be able to effectively understand and convey written and verbal information to guests and coworkers.
- Must possess a service orientation – actively looking for ways to help others.
- Will work for extended periods of time without sitting.
- Required to lift furniture and other heavy items.
- Will be required to be available for work on all major holidays.
About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.
