What are the responsibilities and job description for the South Shore Ticket Office Agent - Boston Harbor City Cruises position at Hornblower?
Boston Harbor City Cruises is seeking Ticket Office Agents for our operation in Hingham, MA.
About You:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About the Opportunity:
The successful ticket office agent will personally contribute to the unforgettable guest experience and be swift and efficient in the execution of their assigned duties. We seek friendly, courteous people with exceptional customer service skills, who are computer literate and able to stay calm and focused under pressure in a busy, fast-paced environment.
Essential Duties & Responsibilities:
- Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers.
- Address guests by name and recognize their special occasions.
- Explain products or services and prices, and answer questions from customers.
- Collect outstanding balances for reservations, and collect payment vouchers from third party distributors.
- Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available.
- Resolve customer complaints regarding booking, ticketing and special boarding needs.
Additional Responsibilities:
- Contact guests about changes to their cruise date, time or departure location.
- Additional job duties as assigned.
Requirements & Qualifications
- High school diploma or equivalency is required.
- Must have a minimum of 1 year customer service experience.
- Required to use computers and computer applications such as Microsoft Word & Excel.
- Must have excellent oral communication skills – expression, listening and comprehension.
- Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form.
- Cash handling / basic math skills are required; agents collect money from guests and return proper change.
- Must meet minimum state age requirements.
- Must be reliable, responsible and dependable.
- Must be careful about details and thorough in completing tasks.
- Must deal calmly and effectively with high-stress situations.
- Will be required to be available for work on nights, weekends, and on all major holidays.
About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
