What are the responsibilities and job description for the Ticket Booth Agent | Georgetown position at Hornblower?
Starting hourly: $17.50/hr
City Experiences is seeking Ticket Booth Agents for our operation in Georgetown, DC
About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you
About the Opportunity:
The successful Ticket Booth Agent – Georgetown will set the stage for the perfect guest experience upon boarding our amazing cruises. You provide exceptional guest service by ensuring the best accommodations for parking services and pier guided services of guests and groups from bus drop off locations, to and from boarding dock.
About You:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
Essential Duties & Responsibilities:
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This role is an outdoor role that will require the GEORGETOWN TICKET AGENT to serve as a guest service liaison to sell tickets for out water taxi and sightseeing cruises and manage traffic flow of guests at docking area.
- Serving as ticket agent to sell cruise tickets to our water taxi locations and sightseeing cruises.
- Greeting and assisting guests as they arrive/ depart the cruise vessel.
- Managing the boarding area
- Resolve guest problems within the scope of authority, otherwise refer to the supervisor/manager on duty
- Communicate to guest professionally when problems arise.
- Direct/guide guests to boarding dock
- Performs other job-related duties as assigned.
Minimum Qualifications:
- Must have a minimum of 1 year customer service experience.
- Ability and willingness to work in an outdoor environmental element as a ticket agent – heat wind, snow, rain
- Must be flexible to work all shifts, including nights, weekends, and holidays
- Requires standing, sitting, walking, repetitive motions, bending, climbing, listening. Must be able to stand, sit or walk for an extended period of time/ entire work shift.
- Possess strong communication skills and guest service while maintaining professional demeanor.
- A positive, upbeat personality that sets the tone and example for the entire team.
- Ability to work well with others.
- A passion for providing outstanding customer service, and a commitment to demonstrating and teaching guest service skills to others.
- Able to maintain a patient, calm and a pleasant demeanor in hectic, challenging circumstances.
- Ability to multi-task and to assess and adjust priorities and interactions with multiple guests.
- Possesses an upbeat, “can-do” attitude.
- A sense of humor that keeps things light even under challenging conditions.
- Ability to work in a standing position hour at a time
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations. Pursuant to applicable State and local laws, including but not limited to the San
Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Salary : $18
