What are the responsibilities and job description for the Ticket Booth Agent position at Hornblower?
Salary: $16.85 per hour
City Cruises is seeking a Ticket Booth Agent for our operation in San Diego.
About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:
City Experiences is seeking someone who enjoys working with people and thrives in a fast-paced work environment to join our team as a part-time Ticket Booth Agents to work in our San Diego Port. The Ticket Booth Agent works in a ticket kiosk setting and provides customer information, handles cash transactions for ticket sales, assists in the organization of guest queues. The TSA communicates with ship Captains, Event Managers and Photographers in order to provide an efficient and seamless guest services process for ticketing, & boarding guests.
Essential Duties & Responsibilities:
- Be friendly, motivated and a team player
- Have an excellent telephone manner
- Be able to handle cash transactions including collecting payments and issuing change
- Sell City Experiences cruise tickets and enhancements to all walk-up customers at the ticket booth. Includes providing guest with information and collateral for future events.
- Prepare boarding documents and efficiently and accurately check-in guests for all events.
- Accurately operate all ticket booth systems. Ensure all documentation is recorded accurately.
- Ensure all cash handling policies are adhered to and documented correctly on a daily basis.
- Provide the best customer service on the waterfront. Project a friendly and helpful attitude at all times. Assist with questions of our guests to ensure they feel important and satisfied.
- Attempt to resolve all customer service issues within the guidelines of policy. Turn a negative experience into a positive result.
- Stay up to date on all City Experiences cruise products available to sell.
- Maintain a clean and organized ticket booth
- Be able to type
- Be able to multitask
- Be a team player
- Available to work evenings, weekends and holidays.
- Additional job duties assigned
Requirements & Qualifications:
-
Previous experience working with reservations
-
Retail and telephone or customer service experience.
- This position is required to be able to stand for long periods of time and work outdoors occasionally.
- High School Diploma or Equivalent
About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
Salary : $17
