Lead Case Manager - Government Services

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our 2,000 team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change.

Responsibilities:

• • Ensures program customers are continuously updated regarding the status of the program application. Frequent, diligent, and professional communication required.
• • Obtains a working knowledge of customer needs and program eligibility criteria.
• • Understands program requirements and other key objectives.
• • Understand program processes from start to finish and communicates those processes clearly to applicants.
• • Records all communications in the designated program systems of record.
• • Reports to Eligibility Director.

Required Experience and Education:

• • 3 Years’ experience providing customer service and or clerical work.
• • Some management experience: CDBG-DR Housing Program or other case management experience preferred
• • Associates or Bachelor’s Degree is preferred.
• • Strong conflict resolution and de-escalation skills required.
• • Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
• • Must be able to travel around the designated county area.
• • Ability to perform some evening or weekend work as required.
• • Ability to learn and apply the requirements, policies, and procedures of the disaster housing program quickly.
• • Ability to work successfully with socio-economic and ethnically diverse populations.
• • Highly organized and detail-oriented.
• • Ability to thrive in a fast-paced work environment.
• • Strong customer service skills and knowledge of customer service best practices.
• • Ability to maintain the confidentiality of program information.
• • Proficiency in Microsoft Word, Excel, Outlook, and the Internet.

HORNE Values…

• A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.
• A work environment that promotes collaboration, consistency, and community service to empower people.
• An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.

HORNE Offers…

• An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.”
• A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.
• A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.

The firm you’ll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability.

We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE!

HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)