APG Customer Service/ Receptionist

Horner Automation is hiring for a Customer Service/ Receptionist for its Indy location. In this role the ideal candidate will serve customers by providing information; meeting customers needs, selling products, responding to requests; resolving problems; delivers orders to customer by taking and entering their order via fax, email or phone; providing product delivery date and/or stock level information, collecting revenues. Responsible for following the processes which support the company’s overall strategy and objectives.

ESSENTIAL JOB FUNCTIONS:

• Receives orders by telephone, email and facsimiles.
• · Provide customer support including order status and changes; initial commit dates; follow up on changes.
• Answers customer questions regarding products
• Completes orders by confirming pricing and shipping costs; verifying product availability and delivery dates.
• Provides information to customers by verifying understanding of request; answering questions; offering assistance.
• Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
• Maintains historical records by properly filing orders and related documents.
• Keeps customers informed by confirming and clarifying orders; noting shipping or back-order delays.
• Ensures delivery by routing orders to departments for fulfillment; initiating purchase orders; tracking delayed orders.
• Resolves errors with orders by researching through multiple resources. Coordination and communication of order expedite requests to production control.
• Assists in the confirmation of orders once entered into ERP system (Vantage) Greet customers, vendors, guests at reception area and notify respective person(s) they are to meet
• Follow all appropriate standard operating procedures to work safely and efficiently.
• Performs other job duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalency.
• 2 years of experience in customer service or related function.
• Receptionist front desk duties required
• Proficient in MS Office Suite - Excel, Outlook, Word, and PowerPoint
• Basic level of proficiency in ERP Systems is preferred.
• Must be well organized and able to track multiple projects and perform simultaneous tasks
• Must demonstrate strong verbal, written and interpersonal communication skills
• Must be able to interact with all levels of the organization in a fast paced environment with multiple locations.
• Must be able to perform essential functions of job, with or without reasonable accommodations.

Horner Automation offers competitibe wages, benefits package, and 401 (k) Plan with a generous company match. To learn more about us visit our websites at www.hornerautomation.com www.hornerindustrial.com. Resumes may be emailed to kelly.goode@hornerindustrial.com.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $18 - $22