Position Overview
The Account Manager, Luxury Services is responsible for providing exceptional service to all luxury seat owners and selling full menu with a focus on luxury products. The position involves close collaboration with both team members and the sales staff to manage, develop, and execute service programs, projects, and communication tools. In this role you will enhance the overall experience for luxury season ticket holders, foster strong relationships, and boost customer loyalty.
Core Values
The Charlotte Hornets organization embodies the following core values :
- Integrity
- Teamwork
- Competitiveness
- Candor
- Accountability
- Resilience
Essential Duties & Responsibilities
Serve as primary contact for luxury seat owners and suite holder day-to-day contacts.Assist in the renewal and managing of luxury seat owners' accountsResponsible for new sales and revenue generation through existing contacts and new businessService accounts for all events in Spectrum CenterProactively communicate around benefits, events and other information as directed, in a timely manner to clients and their liaisons.Initiate proactive service programs including, but not limited to, monthly newsletter, member appreciation events, gifting and game entertainment special requestsResponsible for communicating event notifications in an efficient and timely mannerCoordinate additional ticket purchases for all events at Spectrum CenterCompile and track specific client trends and requestsManage and update CRM database relating to luxury seat owners accountsHandle specific event operation responsibilities for clientele and VIP's.Assist with the planning and execution of all luxury special eventsWork with food & beverage department to handle all catering and special requests for all events.Serve as liaison between internal and external departments to ensure all luxury seat owners' expectations are being metAbility to multi task and communicate in a fast paced environmentManage invoicing and payment collection processRespond to telephone, e-mail and text requests from luxury seat owners and their liaisons in a professional and timely mannerAbility to interact with all staff members and internsOther duties as assigned by ManagerRequired Skills, Experience, and Abilities
To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
Degree from an accredited college or university in Hospitality, Sports Administration, Business or related fieldThree years experience in the Sports and Entertainment or hospitality industryPrior sales experience requiredPrior customer service experience preferredPresents self in professional manner and have ability to interact with all levels of organization and outside contactsInterpersonal skills -listens to others, works well in a team environmentExcellent communication skills including written and verbal; ability to present ideas clearly and conciselyPlanning and organizing, can prioritize work activities; uses time efficientlyDetail OrientedAdaptability - adapts to change in the work environment, manages competing demands and is able to handle frequent changesDependability - consistently at work on time, follows instructions, responds to manager's instructionsAbility to multi-taskAbility to work extended hours including nights, weekends, holidaysAbility to work in a fast-paced environmentStrong computer skills - including all Microsoft Office software programsAdditional Information
This is a full-time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.
HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.
