What are the responsibilities and job description for the Customer Success Manager (m/f/d) position at Hornetsecurity GmbH?
Intro
Are you passionate about making customers happy and thrive in fast-paced environments? We’re looking for a motivated and customer-centric professional to join our dynamic team in either Lille or Paris! In this role, you’ll be the key to our customers’ success – providing top-notch support, identifying their needs, and ensuring they get the most out of our services. You’ll be their trusted advisor, drive satisfaction, and work closely with our sales and marketing teams to deliver exceptional experiences. Ready to make an impact? Apply now and help shape the future of customer success at Vade, part of the Hornetsecurity Group!
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Your Job
- You make our customers happy : you are responsible for the support of existing customers and help them to use our services in the best possible way.
- You regularly survey the satisfaction of our customers and identify needs or dissatisfaction and resolve potential issues fast and effectively.
- You introduce new products to our existing customers and identify whether an exchange with our sales team should be initiated.
- You are the mouthpiece of our customers and are responsible that their concerns are heard at Hornetsecurity. With the help of your input, our services can be continuously improved.
- You are managing projects and are working closely with the marketing team to drive outstanding customer success campaigns.
Your Profile
Our Offer
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Our Recruiter, Julia Klein, is at your disposal.Simply apply proactively and convince us of your abilities!
You can send an email to job@hornetsecurity.com or write her on WhatsApp 49 511 515 464-99
About us
The Hornetsecurity Group is the leading cloud security provider in Europe, which protects the IT infrastructure, digital communication and data of companies and organizations of all sizes. Its services are provided worldwide via 11 redundantly secured data centers. The product portfolio covers all important areas of email security, including spam and virus filters, legally compliant archiving and encryption, as well as defense against CEO fraud and ransomware. With more than 400 employees, the Hornetsecurity Group is represented globally at several locations and operates in more than 30 countries through its international distribution network. The premium services are used by approximately 50,000 customers including Swisscom, Telefónica, KONICA MINOLTA, LVM Versicherung and CLAAS.
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