What are the responsibilities and job description for the TECHNICAL ADMINISTRATIVE ASSISTANT position at Horry County Government?
General Job Description
Under limited supervision, performs a variety of complex administrative, clerical, and technical duties in order to ensure effective and efficient office operation. Provides a high level of customer service to the Register of Deeds clients via telephone, internet, and in person. Provides assistance to supervisors, co-workers, and the general public as required. Performs other job-related duties as required. Responsibilities include, but are not limited to customer service, data entry, recordation of documents, quality control of document images, quality control of indexed data, verification of customer service request and recordings, servicing of public and county equipment, and records maintenance. Employee will begin by working primarily at one workstation and expand knowledge and job functions with length of service as employee is cross trained in other areas and responsibilities of the Register of Deeds Department.
- Become familiar with all ROD software and hardware; must have working knowledge of all ROD functions.
- Keep the Register of Deeds’ computer system and all peripherals performing and functioning efficiently at all times by working closely with the Horry County Information Technology Department and the various vendors the ROD is partnered with.
- Professionally respond to customer phone calls and web requests related to ROD software and functions.
- Record documents across the counter and electronically according to SC State Statutes.
- Review recordings and images during the recording and quality control processes for accuracy.
- Accurately index and verify recorded documents to effectively support search and retrieval.
- Redact personal identifying information from recorded documents.
- Monitor computer queues to ensure all work has been completed and quality-control checked.
- Provide assistance to supervisors, co-workers and the general public as required.
- Be a flexible team player ready to work in various queues and at various workstations as needed.
- Perform other job duties as required.
- Will be crossed trained in other areas and responsibilities of the ROD.
- Meet departmental performance standards.
- Associate degree in computer science or equivalent, and minimum of two (2) years of technical experience with computers, knowledgeable of Register of Deeds functions, or any equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities.
- Applicants should have extensive knowledge of computer and office software packages. Preference given to applicants with knowledge in a Windows OS based environment and the MS Office Suite.
- Effective communication skills including the ability to communicate in non-technical terms when applicable.
- Problem solving skills with a strong ability to recognize and evaluate problems in a prompt and efficient manner.
- Ability to deal effectively with pressure, maintaining focus, intensity, and persistency in all working conditions.
- Must be able to pass the required pre-employment physical and background check.
- Preferred candidates should be able to accurately type 60 – 75 words per minute, great attention to detail, adaptive to workplace change, whether process updates or work environment, and the ability to work independently as well in a team environment.
