What are the responsibilities and job description for the Marina Concierge position at Horseshoe Bay Resort?
Description
Do you want to work on beautiful Lake LBJ? We have full-time and part-time seasonal positions open now!
JOB SUMMARY:
The Marina Concierge is mainly responsible for the reception area and marina ship store at Horseshoe Bay Resort Marina as well as all the Marina Hut. To greet, accommodate and facilitate a high Horseshoe Bay Resort standard guest check-in and check-out of the marina by providing friendly, efficient and accurate service. To maximize water craft bookings and maximize retail sales while creating and accommodating the guests’ lake experience.
ESSENTIAL JOB FUNCTIONS:
- Handle guests’ questions and concerns professionally and courteously.
- Properly open and close marina ship store and marina hut areas each day with consistency and proficiency according to Standard Operating Procedures.
- Accommodate guest’s needs by accurately booking, changing and canceling marina appointments.
- Accommodate guest reservation requests, offering many options and providing up-selling and cross- selling options to guests.
- Provide current and detailed descriptions of marina services; know current clinic & camp schedules, current packages, facility features and hours of operation.
- Maintain organization and cleanliness of the lobby, retail area and all other marina ship store and marina hut areas, including candy store and arcade.
MINIMUM QUALIFICATIONS:
- Customer service experience required.
- Food Handlers certificate required.
- Minimum age requirement 16 yrs.
- Basic math and accounting skills
- Excellent telephone etiquette and interpersonal skills required.
- Computer literate and proficient in Word, Excel, related inventory software
ADDITIONAL QUALIFICATIONS:
- Service oriented- able to pamper, accommodate and anticipate guests needs
- Enjoy working with people and possess a friendly and outgoing personality.
- Solution oriented
- Exceptional communication, organizational skills and detail oriented
- Flexible and accommodating attitude
- Maintain a positive attitude and contribute toward a quality work environment
- Comply and adhere to all Horseshoe Bay Resort and marina policies and standard operating procedures (SOP’s)
- Maintain a professional image with the proper uniform standard and maintaining personal hygiene
Physical & Mental Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Maintain a clean; safe, fully stocked and well organized work area.
- Be on time for your shift and maintain schedule provided
- Positive, energetic and professional demeanor
- Ability to multi-task.
- Ability to be efficient and productive in a fast-paced environment.
- Walk/stand for an extended period of time
- Occasionally lift and/or move up to 15-20 pounds.
- Ascend/descend stairs as a daily routine.
- Must be able to comprehend reading materials.
- Must be able to interact with co-workers, customers and have a sense of TEAM
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
