What are the responsibilities and job description for the Service Coordinator position at Horwitz?
At Horwitz, we don’t just offer jobs—we build careers. For over 100 years, we’ve been a leader in HVAC, plumbing, electrical services, delivering exceptional service while fostering a supportive and innovative workplace. Joining our team means working with passionate professionals in a culture built on safety, accountability, professionalism, motivation, curiosity, and a can-do attitude.
We’re committed to your growth with training, mentorship, and advancement opportunities. Along with competitive benefits—you’ll be part of a company that values its employees and makes a positive impact in the community. Join Horwitz and become part of a legacy of excellence and opportunity.
A Service Coordinator plays a critical role for establishing the Service brand Horwitz promises our customers. This role works closely with our Service Technician team to provide timely service, preventative maintenance and small project deliverables to Horwitz customers. The position includes frequent, daily direct contact with customers through phone/email and handles requests through our website. This position is aligned with Horwitz’s core values: Safety, Accountability, Professionalism, Motivation, a Can-Do attitude, and Curiosity.
Key Responsibilities:
- Answer service phone line/email inbox, handling each situation with tact, diplomacy, and empathy
- Record customer service requests with attention to detail
- Dispatch Service Technicians and maintain the labor schedule to ensure accurate planning
- Coordinate with Inside Sales as needed to support parts ordering, scheduling of return labor
- Ensure Service Technicians complete time entry daily for completed work
- Approve weekly timecards for assigned Service Technician team
- Process leads, proposal requests, escalations as needed with the Service Sales team or GM.
- Review open work order reports for completion to assist with timely billing for customers
- Work with Inside Sales to coordinate courier/warehouse deliveries
- Support internal customer requests for labor on Projects/Jobs/Special Projects that require Service labor
- Conduct yourself in accordance with Horwitz core values: Safe, Accountable, Professional, Motivated, Can Do and Curious.
Education and Experience:
- Dispatch/business management software experience desired, but not required
- Industry experience (HVAC, plumbing, electrical) will be a plus, but is not mandatory
- Associates or bachelor’s degree
What Sets Us Apart?
- Industry Leadership: Horwitz is a trusted name known for delivering top-quality solutions.
- Culture: From day one, you’ll feel the support and encouragement of a team that genuinely cares about your success.
- Competitive Benefits: We provide a comprehensive benefits package, including health insurance, retirement plans, supplemental insurance and competitive PTO.
- Community Impact: Be part of a company that gives back. Our goal is to find charities where at least 92% of the money donated goes directly to the cause. By celebrating shared interests, we create a environment that strengthens both our team and our company.
At Horwitz, you’re not just joining a company—you’re joining a legacy of excellence and a future filled with opportunity.
