What are the responsibilities and job description for the Service Coordinator position at Horwitz?
Job Description
Job Description
Salary : 45,000-60,000
At Horwitz, we dont just offer jobswe build careers. For over 100 years, weve been a leader in HVAC, plumbing, electrical services, delivering exceptional service while fostering a supportive and innovative workplace. Joining our team means working with passionate professionals in a culture built on safety, accountability, professionalism, motivation, curiosity, and a can-do attitude.
Were committed to your growth with training, mentorship, and advancement opportunities. Along with competitive benefitsyoull be part of a company that values its employees and makes a positive impact in the community. Join Horwitz and become part of a legacy of excellence and opportunity.
A Service Coordinator plays a critical role for establishing the Service brand Horwitz promises our customers. This role works closely with our Service Technician team to provide timely service, preventative maintenance and small project deliverables to Horwitz customers. The position includes frequent, daily direct contact with customers through phone / email and handles requests through our website. This position is aligned with Horwitzs core values : Safety, Accountability, Professionalism, Motivation, a Can-Do attitude, and Curiosity.
Key Responsibilities :
- Answer service phone line / email inbox, handling each situation with tact, diplomacy, and empathy
- Record customer service requests with attention to detail
- Dispatch Service Technicians and maintain the labor schedule to ensure accurate planning
- Coordinate with Inside Sales as needed to support parts ordering, scheduling of return labor
- Ensure Service Technicians complete time entry daily for completed work
- Approve weekly timecards for assigned Service Technician team
- Process leads, proposal requests, escalations as needed with the Service Sales team or GM.
- Review open work order reports for completion to assist with timely billing for customers
- Work with Inside Sales to coordinate courier / warehouse deliveries
- Support internal customer requests for labor on Projects / Jobs / Special Projects that require Service labor
- Conduct yourself in accordance with Horwitz core values : Safe, Accountable, Professional, Motivated, Can Do and Curious.
Education and Experience :
What Sets Us Apart?
At Horwitz, youre not just joining a companyyoure joining a legacy of excellence and a future filled with opportunity.
