What are the responsibilities and job description for the Technical Support Specialist position at Horwitz?
At Horwitz, we don’t just offer jobs—we build careers. For over 100 years, we’ve been a leader in HVAC, plumbing, electrical services, delivering exceptional service while fostering a supportive and innovative workplace. Joining our team means working with passionate professionals in a culture built on safety, accountability, professionalism, motivation, curiosity, and a can-do attitude.
We’re committed to your growth with training, mentorship, and advancement opportunities. Along with competitive benefits—you’ll be part of a company that values its employees and makes a positive impact in the community. Join Horwitz and become part of a legacy of excellence and opportunity.
The Technical Support Specialist is responsible for assisting the organization with computer hardware, software, and device-related issues while also serving as the organization's desktop engineer. Support requests will come through various channels, including phone calls, the ticketing system, messaging platforms, company initiatives, and emergency needs.
Success in this role is defined by the ability to promptly respond, diagnose, and resolve technical issues efficiently. Individuals who proactively identify recurring problems, address systemic issues, and implement long-term solutions—rather than just short-term fixes—will be well-positioned for growth and future advancement into a System Administrator role.
Key Responsibilities:
- Respond to technical inquiries via email, through online chats, over phone or in person
- Walk team members step by step through the problem-solving process
- Follow up to ensure satisfactory resolution of technical issues
- Organize and maintain IT inventory
- Set up computers and mobile devices for new hires
- Communicate feedback to the appropriate teams.
- Troubleshoot hardware and software issues, explaining solutions in user-friendly terms
- Inform team members about IT products and services
Skills and Education:
- 1 years in IT help desk or similar support role
- Expertise in troubleshooting hardware, software, and technical processes
- Patient, customer-focused, and highly organized
- Ability to deliver clear, step-by-step instructions
- Strong problem-solving, analytical, and communication skills
Preferred Qualifications:
- Experience with computer/mobile hardware, networking, and MDM tools
- Proficiency in Microsoft Office Suite and hybrid Microsoft environments
- Familiarity with coding (any language), AI tools (ChatGPT, CoPilot, etc.), and automation (Zapier, Power Automate)
What Sets Us Apart?
- Industry Leadership: Horwitz is a trusted name known for delivering top-quality solutions.
- Culture: From day one, you’ll feel the support and encouragement of a team that genuinely cares about your success.
- Competitive Benefits: We provide a comprehensive benefits package, including health insurance, retirement plans, supplemental insurance and competitive PTO.
- Community Impact: Be part of a company that gives back. Our goal is to find charities where at least 92% of the money donated goes directly to the cause. By celebrating shared interests, we create a environment that strengthens both our team and our company.
At Horwitz, you’re not just joining a company—you’re joining a legacy of excellence and a future filled with opportunity.
