Assistant Manager of Hospitality

KEY RESPONSIBILITIES

Guest Experience & Hospitality Management

• Serve as the primary point of contact for client inquiries and event bookings, ensuring a professional, warm, and welcoming experience.

• Provide personalized service to clients by understanding their event needs and offering tailored solutions.

• Address client concerns during events, proactively resolving issues to ensure a seamless experience.

• Conduct follow-up communication, including post-event check-ins and satisfaction surveys, to maintain strong client relationships.

Event Coordination & Venue Operations

• Oversee event preparation, including venue setup, check-ins, and facility tours, ensuring all client requirements are met.

• Maintain a rental calendar to prevent scheduling conflicts and optimize venue usage.

• Distribute checklists and guidelines to clients and event staff to ensure adherence to policies and procedures.

Administrative & Facility Management

• Organize and maintain office and storage areas for efficient inventory management and supply restocking.

• Prepare weekly and monthly reports on bookings, phone volume, and event trends to support strategic decision-making.

• Ensure all Hope Group operational processes are followed for consistent and high-quality service delivery.

Inventory & Supply Management

• Track and manage hospitality-related inventory, such as linens, catering supplies, and guest amenities.

• Coordinate restocking and purchasing to ensure all client needs are met seamlessly .

General Responsibilities

• Work evenings and weekends as needed to support event operations and ensure exceptional guest experiences.

• Perform additional duties assigned by the COO and CEO to align with Hope Group’s mission and hospitality standards.

• Maintain a positive, service-oriented mindset to enhance customer satisfaction and loyalty.

Qualifications

Education and Experience

• Bachelor’s or Associate’s degree in hospitality, business administration, or a related field (preferred).

• 3–5 years of experience in hospitality, event coordination, event rentals or administrative support; experience in sales coordination is a plus.

Technical Skills

• Proficiency in Microsoft Office Suite (especially Excel), Google Calendar, and Salesforce (preferred)

• Strong organizational and reporting skills.

• Effective communication and negotiation skills.

Interpersonal Skills

• Strong time-management and multitasking abilities in a fast-paced, hospitality-driven environment.

• Excellent written and verbal communication skills.

• Ability to collaborate effectively within a team while prioritizing guest needs.

Physical Requirements

• Ability to perform a full range of body movements (e.g., twisting, bending) as required for event support.

• Capable of prolonged sitting or standing, with the ability to lift objects weighing up to 10 lbs.

Core Competencies

• Exceptional relationship-building skills to create memorable client experiences.

• Clear and professional communication for client interactions and internal coordination.

• Strong organizational, problem-solving, and multitasking abilities.

• Ability to work under pressure while maintaining high hospitality standards.

Job Type: Full-time

Pay: $47,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work Location: In person

Salary : $47,000 - $52,000