Durable Medial Equipment (DME) Service Line Manager

About:
Hoskinson Health & Wellness Clinic is a newly founded team-based physician-led, comprehensive health and wellness clinic in the beautiful area of Gillette, Wyoming. Our company was created to provide prospective healthcare resources to the community and meet the needs of our patient base.

Company Mission and Philosophy:

Hoskinson Health & Wellness Clinic is owned by physicians who have teamed together to help end discrepancies they have seen for decades in the healthcare space. Our mission is to help patients truly live better, healthier lives by providing comprehensive care through a variety of specialists and support services. HH&WC has an integrated regenerative & longevity philosophy that functions hand-in-hand with treatment planning, preventive care, and team collaboration on patient cases. We believe that patients are more than their diagnoses and deserve access to the best education and resources we can provide. To ensure this mission is met, we focus on integrating highly effective technology, encourage collaboration among the team, and take lower patient volumes to allow patients more time with our staff.

Job Summary:

We are seeking a highly motivated and results-oriented DME Service Line Manager to spearhead the development and expansion of our DME services. This is a unique opportunity to build a program from the ground up and establish a dominant presence in the Northeastern Wyoming market. You will be responsible for the full spectrum of DME operations, with a strong emphasis on driving revenue growth, market penetration, and financial performance.

Key Responsibilities:

1. Operational Management:

• Ensure efficient and effective DME operations, including inventory management, order fulfillment, delivery logistics, and customer service.
• Oversee daily operations of the DME service line, including equipment procurement, distribution, maintenance, and compliance.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Ensure timely and accurate order fulfillment, including patient equipment setup and education.
• Monitor and optimize inventory levels to prevent shortages or overstocking.

2. Compliance & Regulatory Adherence:

• Maintain strict adherence to all relevant regulations and quality standards, ensuring patient safety and satisfaction.
• Ensure compliance with all federal, state, and local regulations (e.g., CMS, FDA, OSHA, HIPAA).
• Maintain accreditation standards from organizations such as The Joint Commission (TJC) or the Accreditation Commission for Health Care (ACHC).
• Conduct regular audits and implement corrective actions for non-compliance issues.

3. Financial & Budgetary Oversight:

• Oversee all financial aspects of the DME service line, including budgeting, cost management, revenue optimization, and profitability analysis. You will be accountable for meeting ambitious financial targets and maximizing return on investment.
• Manage the financial performance of the DME service line, including budgeting, revenue cycle management, and cost containment.
• Monitor key financial metrics (e.g., revenue, expenses, profit margins) and identify areas for improvement.
• Collaborate with billing and reimbursement teams to ensure accurate claims submission and reimbursement for DME services.

4. Vendor & Supplier Relations:

• Establish and maintain relationships with DME manufacturers, distributors, and service providers.
• Negotiate contracts and pricing agreements to ensure cost-effective procurement.
• Monitor vendor performance and resolve supply chain issues efficiently.

5. Customer Service & Patient Experience:

• Ensure exceptional customer service by addressing patient concerns and resolving service-related issues.
• Develop patient education programs to enhance proper DME usage and compliance.
• Implement patient satisfaction surveys and feedback mechanisms to drive continuous improvement.

6. Strategic Planning & Growth Initiatives:

• Identify and capitalize on market opportunities, build strategic partnerships, and develop innovative service offerings to expand our reach and customer base.
• Develop and execute a comprehensive strategic plan to establish the leading DME provider in Northeastern Wyoming, serving both internal and external customers.
•  Collaborate effectively with cross-functional teams, vendors, and healthcare providers to optimize service delivery and build strong relationships.
• Identify opportunities to expand DME services and enhance market share.
• Develop and execute strategic plans to improve operational efficiency and financial outcomes.
• Stay updated on industry trends, emerging technologies, and best practices in DME management.

Required Qualifications:

Education & Experience:

• Bachelor's degree in healthcare administration, business management, or a related field (Master’s preferred).
• Minimum of 3-5 years of experience in durable medical equipment management or a related healthcare service line.
• Prior experience in managing a team and overseeing financial performance.

Skills & Competencies:

• Proven Leadership: Demonstrated success in building and growing profitable healthcare service lines.
• Entrepreneurial Mindset: A strategic thinker with a strong business acumen and a passion for innovation.
• DME Expertise: In-depth knowledge of DME products, services, and regulations.
• Financial Acumen: Strong financial management skills, including budgeting, forecasting, and cost analysis.
• Operational Excellence: Experience in optimizing operational processes and driving efficiency.
• Customer Focus: Commitment to delivering exceptional customer service and building strong relationships.
• Communication and Collaboration: Excellent communication and interpersonal skills, with the ability to build consensus and work effectively with diverse stakeholders.

Preferred Certifications:

• Certified Durable Medical Equipment Specialist (CDME)
• Accredited in Medical Equipment Compliance (AMEC)
• Certified DME Specialist (CMS)

Work Environment & Physical Requirements:

• Office and warehouse setting with occasional patient home visits.
• May require lifting/moving equipment up to 50 lbs.
• Frequent interaction with patients, vendors, and healthcare providers.

Benefits:

• Health Insurance: The company covers 100% of health insurance premiums, including medical, dental,  vision, STD, LTD, and Life Insurance coverage.
• Supplemental Insurance: Employees have voluntary access to additional policies such as hospital, cancer coverage, accident insurance, and voluntary life through a supplemental provider.
• Retirement Benefits: Enjoy a generous retirement plan with a competitive company match—no waiting period required!
• PTO: Benefit from generous PTO policy.
• Professional Development: HH&WC supports the professional growth of all employees by offering assistance for continuing or additional education with HR approval

If you are a dynamic leader with a proven track record of success in the DME space and a vision for creating the premier DME provider in Northeastern Wyoming, we encourage you to apply!

The Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Clinic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at 307-387-9850.