About:

Hoskinson Health & Wellness Clinic is a newly founded team-based physician-led, comprehensive health and wellness clinic in the beautiful area of Gillette, Wyoming. Our company was created to provide prospective healthcare resources to the community and meet the needs of our patient base.

Company Mission and Philosophy:

Hoskinson Health & Wellness Clinic is owned by physicians who have teamed together to help end discrepancies they have seen for decades in the healthcare space. Our mission is to help patients truly live better, healthier lives by providing comprehensive care through a variety of specialists and support services. HH&WC has an integrated regenerative & longevity philosophy that functions hand-in-hand with treatment planning, preventive care, and team collaboration on patient cases. We believe that patients are more than their diagnoses and deserve access to the best education and resources we can provide. To ensure this mission is met, we focus on integrating highly effective technology, encourage collaboration among the team, and take lower patient volumes to allow patients more time with our staff.

Job Summary: The Patient Access Specialist performs a variety of administrative duties. Serves as the first point of contact for patients and ensures the smooth and efficient intake and registration process.

Duties/ Responsibilities:

• Greet and assist patients during the registration process, collecting and verifying their personal and insurance information.

• Schedule patient appointments, procedures, and tests, taking into account physician availability and patient preferences.

• Verify and document patients' insurance coverage, ensuring accurate billing and reimbursement.

• Maintain and update patient medical records, ensuring compliance with privacy regulations (e.g., HIPAA).

• Provide patients with information regarding their financial responsibilities, including co-pays, deductibles, and payment options.

• Enter patient information accurately into the electronic health records (EHR) system and other administrative databases.

• Offer excellent customer service by addressing patient inquiries, concerns, and complaints, and providing guidance on clinic policies and procedures.

• Collaborate with healthcare providers, nursing staff, and other administrative personnel to streamline the patient access process.

• Stay up-to-date with healthcare regulations and compliance standards, especially those related to patient registration and information security.

• Adheres to department policies.

• Other duties as assigned.

Education/Certifications/Licenses

Required

• High school diploma or equivalent.

Experience

• 3 years of customer service experience required

Required Skills/Abilities

• Physical, sensory, and cognitive abilities sufficient to perform essential functions.

• Good interpersonal and written and verbal communication skills.

• Proficiency in using electronic health record (EHR) systems and other healthcare software.

• Knowledge of insurance verification and medical billing processes.

• Understanding of patient privacy laws, such as HIPAA.

• Strong attention to detail and organizational skills.

• Ability to work in a fast-paced, high-stress environment.

Benefits:

• Health Insurance: The company covers 100% of health insurance premiums, including medical, dental,  vision, STD, LTD, and Life Insurance coverage.

• Supplemental Insurance: Employees have voluntary access to additional policies such as hospital, cancer coverage, accident insurance, and voluntary life through a supplemental provider.

• Retirement Benefits: Enjoy a generous retirement plan with a competitive company match—no waiting period required!

• PTO: Benefit from generous PTO policy.

• Professional Development: HH&WC supports the professional growth of all employees by offering assistance for continuing or additional education with HR approval

The Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Clinic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at 307-387-9850.