What are the responsibilities and job description for the Administrative Assistant - Home Hospice position at Hospice of Central PA?
Job Summary
Supports and enhances the organizational mission through clinical secretarial support to the home hospice teams. Triages patient and provider calls, arranges care through contracted providers. Supports development of schedules for all nursing in home hospice, including weekend and holiday rotation and coverage for immediate needs. Provides clinical information to teams via routine and ad hoc reporting. Will provide clinical support with the daily operations and assistance of home hospice.
Reports To
Director of Clinical Care
Essential Functions
Communication
Acts to ensure that quality, integrity and professionalism are valued and maintained and adheres to organizational expectations for professional conduct.
Works to assure compliance with organizational policies and procedures, state and federal regulations and requirements of certifying and accrediting bodies.
Maintains confidentiality of the patients, families, caregivers, employees and organizational information.
Recognizes individual role as a representative of the organizational and conveys a positive organizational image.
Promotes awareness of the organization and preforms in a manner that instills confidence in all programs, services and activities.
Identifies professional development needs and seeks opportunities to maintain and enhance knowledge.
Promotes and contributes to a positive work environment.
Maintains regular and timely attendance
Qualifications
High School graduate or educational equivalent with related administrative experience.
Strong skills in use of Excel, Outlook, Power Point, Zoom, Teams, and overall strong computer confidence
Ability to communicate verbally and in writing in the English language and able to work cooperatively with other staff. Must convey exceptional verbal communication abilities including professionalism, courtesy and a pleasant speaking voice that is clearly understood.
Able to operate and use multi-line telephone system. Also able to operate general office equipment that includes personal computer, fax machine, copier, calculator and folding machine.
Excellent organizational skills, attention to detail and flexibility in approach and work style.
Ability to work independently and take initiative.
Additional Qualifications
Ability to sit/stand for prolonged periods of time
Ability to reach to heights of 6 to 8 feet to file and retrieve documents
Able to lift up to 20 pounds and climb a small ladder or utilize a step stool.
Access to transportation; driver’s license and adequate auto insurance.
Benefits
We value your privacy and comply with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). As a part of the job application process, we may collect your name, address, email, phone number, resume, cover letter, websites, social media, education, age, citizenship status, work history, criminal history, and/or professional license status. We will not sell your information. Under the CCPA (for California residents), you have the right to know and delete your personal information with us. If you are a resident of the European Economic Area (EEA), you have the right to access, rectify, erase, restrict the processing of, receive a copy of, or object to the processing any information we collect. To exercise your rights under GDPR, please contact us.
Supports and enhances the organizational mission through clinical secretarial support to the home hospice teams. Triages patient and provider calls, arranges care through contracted providers. Supports development of schedules for all nursing in home hospice, including weekend and holiday rotation and coverage for immediate needs. Provides clinical information to teams via routine and ad hoc reporting. Will provide clinical support with the daily operations and assistance of home hospice.
Reports To
Director of Clinical Care
Essential Functions
Communication
- Communicate effectively with organizational staff, physicians, patients, visitors, outside contracts and community agencies.
- Assure you answer all incoming calls with courtesy and promptness.
- Maintain a safe environment by utilizing and adhering to safe work policies and practices.
- Maintain professional boundaries.
- Assists in creating the schedule for all Home Hospice Nurses within established parameters.
- Supports Management of time off (PTO) requests according to established parameters.
- Manages the day-to-day scheduling, working to cover staffing vacancies due to FMLA, PTO and vacant positions.
- Fax aide schedules to facilities and communicate schedules to volunteers who assist with calling patients to notify of upcoming schedules.
- Run AM clinical reports.
- Complete Suncoast timesheet approvals.
- Perform secretarial functions such as faxing, scanning, typing, copying as needed.
- Manage death certificate errors (sending faxes from funeral homes to Providers in the office) and faxing back to funeral homes once signed.
- Faxing patient medication lists to indicate coverage to outside pharmacies as requested.
- Print out, have Provider sign new orders when we are the Attending in a PCH and fax to the PCH/facility Pharmacy.
- Run PDMPs for ongoing orders.
- Fax signed prescriptions to outside pharmacies (90-day supply of meds not covered by hospice) as directed by the team leaders.
Acts to ensure that quality, integrity and professionalism are valued and maintained and adheres to organizational expectations for professional conduct.
Works to assure compliance with organizational policies and procedures, state and federal regulations and requirements of certifying and accrediting bodies.
Maintains confidentiality of the patients, families, caregivers, employees and organizational information.
Recognizes individual role as a representative of the organizational and conveys a positive organizational image.
Promotes awareness of the organization and preforms in a manner that instills confidence in all programs, services and activities.
Identifies professional development needs and seeks opportunities to maintain and enhance knowledge.
Promotes and contributes to a positive work environment.
Maintains regular and timely attendance
Qualifications
High School graduate or educational equivalent with related administrative experience.
Strong skills in use of Excel, Outlook, Power Point, Zoom, Teams, and overall strong computer confidence
Ability to communicate verbally and in writing in the English language and able to work cooperatively with other staff. Must convey exceptional verbal communication abilities including professionalism, courtesy and a pleasant speaking voice that is clearly understood.
Able to operate and use multi-line telephone system. Also able to operate general office equipment that includes personal computer, fax machine, copier, calculator and folding machine.
Excellent organizational skills, attention to detail and flexibility in approach and work style.
Ability to work independently and take initiative.
Additional Qualifications
Ability to sit/stand for prolonged periods of time
Ability to reach to heights of 6 to 8 feet to file and retrieve documents
Able to lift up to 20 pounds and climb a small ladder or utilize a step stool.
Access to transportation; driver’s license and adequate auto insurance.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Vision Insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Short & Long Term Disability
- Generous Paid time off
- Referral program
We value your privacy and comply with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). As a part of the job application process, we may collect your name, address, email, phone number, resume, cover letter, websites, social media, education, age, citizenship status, work history, criminal history, and/or professional license status. We will not sell your information. Under the CCPA (for California residents), you have the right to know and delete your personal information with us. If you are a resident of the European Economic Area (EEA), you have the right to access, rectify, erase, restrict the processing of, receive a copy of, or object to the processing any information we collect. To exercise your rights under GDPR, please contact us.
