Community Outreach Specialist

Summary of Position: The Community Outreach Specialist is responsible for building relationships with key contacts at the assisted living facilities, nursing home facilities, hospitals, and physician offices for adding clients to EverHeart Hospice programs. The Community Outreach Specialist is responsible for educating the community and referral sources about EverHeart Hospice services.

Education and Experience:

1. Bachelor’s degree in marketing, business or health related science preferred
2. Minimum of two years of Hospice or community health experience.
3. Healthcare sales and/or marketing experience preferred.

Special Skills and Requirements:

1. Shall have a valid driver’s license.
2. Excellent customer service skills.
3. Detail oriented with excellent communication, documentation, and organizational skills.

1. Ability to follow instructions.
2. Ability to work independently without supervision.
3. Travel to other sites as needed. Travel may be in inclement weather.
4. Ability to lift 25 lbs. of supplies or equipment.
5. Requires various amounts of sitting, standing, twisting, turning, bending, lifting and walking.

Responsibilities of Position:

1. Develop profiles for referral sources to include current key personnel, current occupancy, needs assessment, and track referral statistics.
2. Calls on physicians, facilities (hospitals, skilled nursing, rehabilitation, assisted living, etc.) within EverHeart’s service area to open new accounts and promote Hospice and Palliative Care referrals.
3. Coordinate training needs for referral sources with appropriate presenters.
4. Participate in community programs, events, and health fairs.
5. Act as a liaison between referral sources and our staff to provide information on EverHeart’s Services, resolve problems and maintain positive customer relations.
6. Make sales calls, arrange appointments and deliver educational programs to keep referral sources current in our offered services.
7. Establish and maintain effective working relationships with appropriate stakeholders to keep service offerings abreast.
8. In conjunction with the Chief Growth Officer, prepare a goal-directed development plan and quarterly marketing plan.
9. Meets with appropriate EverHeart Hospice staff to discuss sales activities, new opportunities, potential problems, etc. on a regular basis. Gathers and organizes account related information and provides input on key customer opportunities, services and other offerings.
10. Work collaboratively with the Business Development Team and the Admissions Specialist to identify and address issues with referral sources.
11. Utilize and analyze the referral source database.
12. Maintains market awareness and prepares competitive updates.

1. Other duties as assigned.