Institute Operations Specialist

Job Summary:  Responsible for management, coordination, and execution of education programs, quality initiatives, compliance programs and projects in collaboration with members of the Institute Leadership Team. This position participates in project management and support of the NorthStar Institute.

Essential Functions:

• Acts as the project manager for new hire orientation and other ongoing/special projects; accountable for tracking attendance and evaluation data, scheduling presenters, fielding technical difficulties, and making necessary operational adjustments.
• Manages projects as assigned by the Director, including but not limited to administration of the Learning Management system and any programs requiring administrative oversight.
• Handles complex project planning/program issues and develops policies and processes, as needed.
• Responsible for submitting project deliverables and ensuring that they adhere to quality standards.
• Coordinates the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
• Maintains and updates the NorthStar Care Community (NSCC) Institute databases.
• Participates in/leads projects team(s) to perform business analyses of NSCC Institute Operations processes and systems. Analyses will include: interviews with key stakeholders, development of process documentation, improvement and efficiency opportunities, and identifying duplicative processes or work.
• Documents key business unit processes based on analyses, identifies business unit improvement and opportunities, and develops executive presentation materials that communicate findings.
• Recommends initiatives upon request to best support the education, research and innovation needs of NSCC.
• Participates in the design of system requirements and functions. Develops, designs, and administers special projects as requested.
• Collects and compiles data statistics for external/internal reporting purposes.
• Proactively assists the NSCC Institute staff as needed with compliance of data and communication systems with regulatory requirements.
• Prepares presentations for various committees and NSCC Institute meetings.
• Effectively analyzes data to evaluate the quality of services and utilization of resources.
• Actively participates in meetings at the individual, group, and organizational levels, both within and external to the organization, with ease and comfort to achieve desired outcomes.
• Proactively provides assistance to NSCC Institute staff members regarding proper data input procedures, development of reports and solutions to identified problems, and recommends automation of additional operations and functions as appropriate.
• Adjusts to changes in workload and schedules based on changing departmental and organizational priorities.
• Adheres to organizational Code of Conduct, policies, procedures, protocols, processes, and all regulatory and legal requirements. 
• Adheres to the NorthStar standards to care for every person, every time, 100% of the time.

Qualifications:

• Associate’s Degree or equivalent experience with a minimum of three (3) to five (5) years’ experience in a healthcare field required. Hospice or homecare experience preferred.
• Six (6) to 10 (ten) years of business/office operations experience, including experience in managing multiple projects with differing priorities in a dynamic environment required.
• Must demonstrate strong proficiency in Microsoft Office products. Intermediate to advanced experience with Excel spreadsheets and database management.
• Must be familiar and have operational knowledge of standard office business machines, such as (but not limited to) the following: networked computer and keyboard; multi-line phone sets; copy machine; typewriter or word processing equipment; facsimile machine.
• Ability to effectively use technology in support of management and clinical operations.
• Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal and external relationships for all essential job functions.
• Ability to prioritize multiple demands. Demonstrates integrity and flexibility and participates actively in charge and quality improvement initiatives.
• Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence, and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality.
• The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty five (25) pounds.
• Must have reliable transportation to be able to travel and maintain the rigors of a busy schedule.  Frequently works variable hours/days; activities and workload may require extended days.
• Must be eligible to work in the United States.