What are the responsibilities and job description for the Team Clerk position at Hospice of Southern Illinois, Inc.?
II. Essential Functions
1. Assists in answering the telephone.
2. Communicates effectively by presenting information in a clear and concise manner (both written and verbal).
3. Assists with inputting patient information into the computer database.
4. Accurately relay messages to team members in a timely manner.
5. Able to work independently and prioritize multiple tasks.
6. Assists the clinical staff with clerical support as needed.
7. Ability to self-prioritize based on needs of the team.
8. Able to multi-task to meet the needs of several individuals.
9. Demonstrates the ability to work co-operatively with others in a team environment to establish build, and maintain positive work relationships and to ensure deadlines, goals, and objectives are met. Ensures required assigned education is finished in the specified time.
10. Assists with obtaining desirable medical equipment for patient care.
11. Maintain appropriate records.
12. Assists in assembly of patient charts and admission folders.
13. Assists with performance improvement medical records audit.
14. Responsible for stocking and copying of forms.
15. Maintains strict confidentiality of patient and employee information.
16. Identifies and reports areas of risk and safety concerns to supervisor.
17. Responds to internal and external customers in a professional and timely manner. Anticipates needs of customers. Helps to remove barriers to excellent customer service. Responds timely. Remains positive and courteous.
18. Identifies and contributes to the development of new ideas and approaches to improve work processes.
19. Demonstrates the ability to embrace change, manage stress and maintain a positive attitude.
20. Varies work schedule to meet Hospice of Southern Illinois’ needs.
21. Attends and participates in meetings and is responsible for all information communicated at meetings.
22. Exemplifies Hospice of Southern Illinois core values in daily practices.
23. Appropriately manages Paid Time Off.
24. Timely and accurate timesheet documentation according to Policy and Standards of Performance.
25. Other duties as assigned.
III. Physical Requirements: Performs repetitive tasks. Prolonged periods of sitting or standing. Requires clarity of vision, >20 inches and < 20 feet. Manual dexterity (eye/hand coordination). Hears alarm and telephone. Bending at waist and knee frequently. Required lifting up to 25 pounds occasionally.
IV. Working Conditions: The Team Clerk spends approximately 99% of his/her time in an air-conditioned environment with a varying exposure to humidity and noise.
- Position Summary: The Team Clerk, under the supervision of the Clinical Office Coordinator, is responsible for acting as a customer services liaison between patients, families and community individuals and the Clinical Service Manager/Clinical Team. This position is also responsible for performing clerical and computer functions pertaining to clinical records, and assisting the clinical team with patients and families.
- Pay: $18.74 Hourly
- Part-Time Non-Exempt Position, 20 hours a week.
- Normal office hours are Monday through Friday 8:30 a.m. to 5:00 p.m.
- Will be based out of our Marion Patient Services Office.
- Would travel within the Marion office’s service which include the following
- Hospice of Southern Illinois is certified by the State of Illinois and is in compliance with the registration requirements of the Illinois Equal Pay Act.
- By applying, you are consenting to be contacted via phone call, text, or email regarding your application for this position.
- Benefits and insurance offered include: Paid-time off, extended illness benefits, health, dental, vision, life insurance, short-term & long term disability insurance, 403(b) retirement plan. Please see below and the FAQ on benefits on www.hospice.org/careers for additional details and 2025 insurance prices.
- EOE
I. Position Requirements
a. Education
1. Graduate of an accredited high school.
2. Associate Degree in related field preferred.
b. Experience
1. Five (5) years clerical and computer experience, preferably in a healthcare environment.
2. Medical records background preferred.
3. Experience with the following equipment: personal computer, copier and fax machine.
c. Other Qualifications
1. Demonstrate exceptional attention to detail.
2. Excellent communication skills both written and oral.
3. Exceptional organizational skills required.
4. Type accurately with a speed of at least 45 wpm.
5. Knowledgeable with Microsoft software.
6. Excellent telephone skills.
7. Ability to stand for long periods of time.
8. Have reliable transportation in order to travel to other Hospice of Southern Illinois multiple locations.
Salary : $19
