What are the responsibilities and job description for the Clinical Services Manager position at Hospice of the Piedmont Inc?
Description
Are you passionate about providing compassionate care to individuals in need? Do you have a special calling to support patients and families during their end-of-life journey? Hospice of the Piedmont is seeking a dedicated and skilled full-time Clinical Services Manager to join our team.
This position plays a vital role in ensuring the comfort, dignity, and well-being of our patients. The Clinical Services Manager will professionally manage and lead the clinical teams in coordinating the interdisciplinary care of patients with advanced progressive illness in a ten (10) bed hospice inpatient unit and an eight (8) bed residential facility.
Responsibilities/General Duties (Including but not limited to):
- Manages the delivery of all skilled and non-skilled services to patients and families, ensuring quality patient care
- Leads the interdisciplinary team meeting
- Takes primary responsibility to assure that all necessary information is accurate and available for timely and accurate billing
- Takes primary responsibility to assure patients record information is accurate, current, and available according to regulations
- Active participant in emergency response planning
- Hires and supervises staff in coordination with the Human Resources Department
- Manages payroll and scheduling
- Ensures that services are provided according to hospice regulations, policies and procedures, conditions of participation, accreditation, and HIPAA compliance regulations
- Oversees all direct care costs, patient care vendors and ancillary services to ensure service delivery and quality, including but not limited to medical supplies, staff mileage, DME, pharmacy, physical therapy, and dietetic services
- Role-models the mission, vision, and values of Hospice of the Piedmont
- Ensures superior customer service by providing prompt service recovery
- Address all complaints in accordance with HOP policies and procedures and/or legal compliance requirements
- Actively participates in the Quality Assessment Performance Improvement process
- Responsible for meeting/exceeding established quality goals
- Provides guidance and direction to IDT members and ensures they receive required and appropriate training
- Reviews team member’s duties and caseloads, making adjustments as needed. Applies appropriate staffing models to delivery of patient care
- Create an atmosphere that fosters growth, professionalism, teamwork, and efficiency of the IDT
- Seeks out challenges and change; understanding change management
- Responsible for maintaining appropriate levels of turnover, staff satisfaction and engagement
- In coordination with discipline specific leadership, prepares performance appraisals including ride along visits, educational requirements, and goals for direct reports
- Collaborates with the Education department to ensure annual clinical competency is completed and appropriate to meet the needs of the patient population, agency policy, and standards of practice
- Assist with budget preparation of assigned teams. Monitor and provide guidance for team to adhere to budget such as labor, supplies, medications and DME
- Maintains clinical competence to provide direct patient care as needed to support the team and patients we serve
Qualifications:
- Licensed as a Registered Nurse in the Commonwealth of Virginia
- Minimum five years nursing experience required, hospice nursing and nursing management experience, preferred
- Excellent oral and written communications, including the ability to actively listen
- Demonstrates the ability to manage multiple tasks, flexibility and handle stressful situations.
- Demonstrates knowledge of hospice regulations, policies and procedures, conditions of participation, and HIPAA compliance regulations.
- Basic knowledge of Medicare/Medicaid reimbursement regulations
- Must demonstrate basic computer skills
- Driver’s license, personal automobile and current automobile liability insurance
Typical Physical Demands/Working Conditions:
- Sit, stand, stoop, bend, reach, lift, walk, and climb steps
- Communicates by phone, writing, speaking, and electronically by personal computer
- Lifting up to 20 pounds and pushing up to 200 pounds
- Drives short/long distances
- General fast-paced work environment
We offer competitive wages and a comprehensive benefits package.
Hospice of the Piedmont is a non-profit, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and patients served.
