CLINICAL SCHEDULER

Position Summary

Responsible for the scheduling C.N.A. team members to conduct personal care for patients, communicate schedule as needed to key stakeholders, and provide other administrative support to the clinical team in order to provide quality patient care. This role will also be involved in additional clinical scheduling strategies as identified and implemented for the organization.

This position will be full-time (40 hrs/week) and located in the Detroit Lakes or Fargo office. Monday Friday

Key Responsibilities

• Complete and coordinate the personal care schedule.
• Notify patients/families, facilities and HRRV personal care staff of personal care schedule.
• Coordinate and communicate schedule changes to patients/families, facilities and HRRV staff.
• Provide feedback to the appropriate supervisor regarding CNA performance.
• Refer concerns or issues of CNA and/or patient and family to supervisor.
• Maintains confidentiality.
• Communication: Demonstrates courteous, professional, and confident rapport with customers/significant other(s), offers informative and accurate communication.
• Maintains composure during stressful situations. Demonstrates willingness to accept changes in job responsibility, and flexibility in response to unexpected change in work volume, emergencies, and staffing or scheduling changes.

Benefits:
HRRV offers a robust benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, short-term and long-term disability, and a generous time off package.

HRRV has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Pay Range: Starting at $17.79/hour (based on experience).

Expectations of all HRRV Employees

Support the mission, vision and values through unequaled quality patient care, professional competence, collaboration, communication, innovation, accountability, ownership and provide support to the entire agency regardless of their primary office location.

Hospice has HEART

Honor - I accept the honor of service to hospice patients, families, and communities.

Excellence - I strive for excellence in my work, as we stand on hallowed ground.

Attitude - I choose a positive attitude at work.

Respect - I treat people with the same respect I wish to be given.

Teamwork - I value everyones contribution in delivery of care, operation of the organization and stewardship of our resources.

Qualifications

• Excellent written and verbal communication skills
• Strong customer service skills
• Ability to multi-task, prioritize and direct staff
• Excellent computer skills including working knowledge of Word and Excel
• Data entry and medical terminology knowledge

Certifications, Licenses, Registrations Required

• None Required
• Preferred clinical experience as a C.N.A. or healthcare scheduling experience