What are the responsibilities and job description for the Receptionist/Administrative Support, Geriatric Solutions position at Hospice of the Valley?
Join Arizona’s largest, most prominent not-for-profit hospice, serving the valley since 1977.
Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility, and the privilege of doing meaningful, rewarding work.
Benefits:
- Supportive work environment with a culture of caring for patients and one another.
- Competitive wages and excellent benefit program.
- Generous Paid Time Off.
- Flexible schedules for work/life balance.
Benefits:
- Supportive work environment with a culture of caring for patients and one another.
- Competitive wages and excellent benefit program.
- Generous Paid Time Off.
- Flexible schedules for work/life balance
Position Profile
The Reception/Administrative role will process incoming phone calls and provide general administrative support to our clinical and administrative teams. This includes answering busy, high volume phone calls, transferring the caller to the appropriate department/person and/or answering general patient questions. It will also include navigating our Electronic Medical Record (EMR) system to find pertinent information to address patient needs.
This role can be flexible, to work any hours Mon - Friday between 8am-5pm up to 20 hours a week
Responsibilities
- Provides quality administrative support to the Geriatric Solutions department.
- Collaborates with other teams within HOV to assist with patient care needs.
- Manages phone calls, emails, faxes, and visitors in a professional manner.
- Adheres to all HIPPA guidelines/regulations.
- Maintains and enhances professional skills.
- Adheres to high standards of personal and professional conduct and prioritizes workflow effectively.
- Assists with all administrative tasks as needed.
Minimum Qualifications
- Minimum two years multi-line phone and administrative support experience.
- Excellent communication and interpersonal skills.
- Exceptional customer service and phone skills to interact with others in a pleasant, helpful, and cooperative manner.
- Solution driven, creative and resourceful problem-solving skills.
- Outstanding critical thinking skills – resolves issues before they escalate.
- Ability to manage time well and perform assigned duties with attention to detail, accuracy and follow-through.
- General knowledge of medical terminology.
Preferred Qualifications
- Previous medical office/healthcare experience, preferred.
Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V
