Manager for Weekend Shift

Job Description:

This role involves supervising the operations of business offices and patient access in a cost-efficient and customer service-oriented manner. The Manager is responsible for managing, monitoring, and being accountable for accounts receivable (AR) in each area.

The Manager directs and coordinates credit and collection activities for Patient Access/Business Office areas, monitors outside collection agency efforts, and oversees RHC billing and record-keeping.

The position requires developing staffing schedules, ensuring adequate staffing needs are met, and implementing alternative staffing patterns as needed.

The Manager is also responsible for interviewing and making hiring decisions to maintain adequate staffing in the department, reviewing and approving employee time, maintaining accurate employee attendance files, and providing timely performance improvement feedback and coaching.

This role involves conducting training assessments, reclassification exams, and performance reviews, soliciting feedback from other staff and managers, and responding to employee questions and concerns on an individual basis as needed.

The Manager is also responsible for conducting team meetings to apprise associates of changes and to address broader-based program area issues and initiatives.

This position requires developing, recommending, and implementing policies and procedures for the department, focusing on continuous process improvement and waste elimination.

The Manager is responsible for monitoring adherence to policies and established procedures, proposing methods that assure effective execution of program responsibilities, updating policy and procedure manuals as required, and apprising employees of changes.

This role involves assisting in developing corporate direction for managed care initiatives, evaluating and revising third-party billing procedures based on working knowledge of all third-party payers through coordination with PHO.

The Manager is responsible for effectively communicating reimbursement and other business office issues to various department directors in coordination to maximize reimbursement, gathering, preparing, and reporting data for fiscal, statistical, and planning purposes.

This position requires establishing goals and benchmark standards to improve business office operational efficiency, successfully passing DNV accreditation surveys without recommendations, keeping the CFO fully informed of all significant developments and events.

The Manager is also responsible for creating and implementing methodologies to improve and measure the patient experience, ensuring that patient experience and service standards are met, using reports and dashboards to monitor daily productivity of the department and individuals.

This role involves assisting each area with meeting operational key performance indicators and industry benchmarks, producing reports, monitoring work queues, and providing recommendations for improvement in patient access to ensure patient information is complete and accurate for billing and clinical purposes.

The Manager is responsible for gathering and analyzing departmental and program-specific productivity and quality of service statistics, ensuring quality audits are regularly performed to promote quality and identify root causes of issues.

This position requires working collaboratively with Clinic Managers, Central Scheduling, Patient Access, Patient Financial Services, and other HAMC departments on issues relating to patient scheduling, registration, admission, insurance verification, referrals, and reimbursement issues.

The Manager serves as the acknowledged expert and information source for staff, keeps abreast of scheduling, insurance, referral, and billing requirements, and requests system enhancements as needed to facilitate accurate scheduling and registration.

This role involves serving as an escalation point for patient issues and questions, assisting employees with complex and disgruntled patient situations requiring intervention from a higher authority.

The Manager participates in process improvement teams as assigned, assists with application implementation, upgrades, enhancements, and usability testing, assures equipment is in working order, recommends the purchase of new equipment as required.

This position requires monitoring departmental budget and assists in projecting monthly/annual expenditures, ensuring awareness, understanding, and compliance with all applicable federal, state, and agency laws and regulations.

The Manager oversees the education of patient access employees, including new employee orientation, competency assessments, and ongoing education programs across all areas of responsibility.

This role involves keeping accurate records of personnel training schedules as well as training checklists, training and delegating appropriate training responsibilities for new and current associates, scheduling and facilitating cross-training of associates.

The Manager observes and modifies training schedules as needed to include new methodologies and concepts, conducts training review sessions, actively seeks and schedules associate development opportunities.

This position requires monitoring trainee progress and trainer effectiveness via regular meetings, identifying focus areas for competency assessments, providing training opportunities addressing areas highlighted by these assessments.

The Manager participates in training/development programs as agreed upon with the Access Services leadership.