What are the responsibilities and job description for the IT Technician position at Hospital for Special Care?
Position Location:
Hospital for Special Care
Scheduled Weekly Hours:
40
Work Shift:
First Shift
Department:
Information Technology
We are dedicated to creating an environment of care and engagement that makes us one of the most desirable places to work, providing exceptional care to each patient each and every day!
QUALIFICATIONS
- Required: High School Graduate, Associate's degree preferred.
- Required: Minimum of one to three years professional experience in PC environments performing hardware and software installation, and support activities. Ability to support windows operating systems, PC’s, LAN systems, and mobile phones.
- Beneficial Certifications preferred: A , NET , MCP, CompTia certification.
- Required: Ability to work independently as well as in groups.
- Required: Must demonstrate strong written and verbal communication skills.
JOB SUMMARY
Provides first level IT support to entire organization. Responsible for problem remediation or call escalation. Maintaining good customer relations while triaging and resolving issues is key. User support - as needed per individual requests. Assures that correct and licensed software is loaded on to new computers and reloads software as needed. Coordinates physical moves of computer equipment with the user. Manages the setup of Audio Video equipment as needed by the user. Performs system administration functions as outlined by the Director of Technical Services.
PHYSICAL DEMANDS
- This position requires the ability to sit, walk, and stand as needed.
- It also requires the ability to lift/carry 1-50 pounds occasionally.
- The ability to be flexible in body positioning as in bending, squatting, balancing, reaching, and twisting.
- This position also requires frequent keyboarding and telephone use.
COGNITIVE DEMANDS
- This position requires on a frequent basis the ability to problem solve issues of moderate complexity.
- The position also demands on a frequent basis the ability to exhibit strong written and verbal communication skills.
WORK DEMANDS
- This position requires the ability to work both independently, as well as in teams.
- The work environment is climate-controlled and pleasant.
- Occasionally flexibility in schedule changes may be needed to accommodate fluctuation in business needs.
ESSENTIAL FUNCTIONS
- Responsible for providing first level technical support to all Hospital users’ computer-based end points including workstations/laptops, medical devices, printer/fax, telephones and mobile phones.
- Answers, evaluates, and prioritizes incoming support requests from self-service portal, email and phone calls for assistance from end-users and ensures all requests are accounted for into HFSC’s ticketing system.
- Escalates necessary Service desk work orders to appropriate Team members in a timely manner.
- Aids in the deployment of computers and mobile phones. Includes imaging and preparing machines for end user.
- Wireless mobile devices support which includes connections/synchronization to email, calendars, and contacts, approved app configuring & troubleshooting.
- Works closely with IT Security manager to ensure endpoint devices adhere to HSC’s security compliance policies.
