General Manager: Hospitality-Forward, Fast-Casual Concept

Hospitality Confidential is pleased to present an exciting new Catering Sales Manager position in Hollywood, CA! Our client is a popular eatery known for its vibrant, community-focused atmosphere and a menu that emphasizes authentic, regional flavors! Our client’s operational efforts are all an extension of their core values and mission. Their goal is to redefine casual dining and break down barriers of access to high quality food and caring hospitality at an affordable price point. They are your home away from home. A place where everyone feels welcome and valued. No matter where you’re from!

The General Manager (GM) will report to the Area Team Leader and should inspire and embody the brand’s culture, mission, and core values. Embrace the vision which includes nurturing our communities within our four walls and in our surrounding community. The GM ensures the smooth execution of restaurant operations, and is responsible for supporting, managing, and developing all team members in the restaurant to exceed business goals.

If this sounds like you, we’d love to talk to you!

CORE SKILLS & RESPONSIBILITIES:

• Guest Focus: Serve as the community ambassador to build strong guest relationships and deliver hospitality-centric solutions. Welcome guests and drive impeccable execution of the operation to ensure all guidelines and standards meet or exceed expectations. Take pride in your work to ensure the guest experience is better each day.

• Action Oriented: Take on new opportunities and challenges with a sense of urgency, high energy, ownership and enthusiasm. Manage time efficiently by taking initiative and strive to consistently achieve results, meet deadlines and expectations outlined in the GM playbook, as they pertain to safety, compliance, sanitation, and operational responsibilities - even under tough circumstances.

• Resilient: Rebound from setbacks when faced with difficult situations. Calmly identify and troubleshoot issues that occur during the shift to ensure efficient operations. Constantly communicate with honesty, integrity and transparency.

• Collaborative: Build partnerships and work collaboratively to meet shared objectives. Work closely with the team to support efficient operations and effective training. Practice self awareness and flexibility while building relationships. Think boldly and bravely to shape a positive impact on one's self, family, neighbors and team members.

• Decision Quality: Make high quality, action oriented, decisions that ensure the goals of the organization move forward. Quickly identify opportunities and challenges while leading with care, resourcefulness, courage and integrity that instills confidence and trust.

• Drives Results: Consistently achieve results, even under tough circumstances. Inspire others to succeed while balancing key metrics with community building, guest hospitality and team well being. Lead by example and motivate others to succeed in organizational goals. Balance time management, productivity and attention to detail to maintain a healthy business.

• Ensure Accountability: Hold yourself and others accountable to meet commitments while fully understanding and exhibiting the brand’s mission, vision. Embodying the brand’s core values, while upholding service and quality standards with a sense of urgency. Monitor all aspects of the business using reporting tools such as daily sales reports and dashboard metrics in accounting, payroll and scheduling software.

• Attract Top Talent: Seek, select and develop a high performing team to meet current and future business needs. Develop the next generation of the brand’s leadership while providing ongoing coaching and timely feedback to uphold standards with fairness. Identify team members with high potential (HiPo) and collaborate with leadership to set goals and pathways for growth.

• Communicate Effectively: With honesty, intention and transparency. Adapt approach and demeanor in real time to match the shifting demands of the team and the situation. Ensure that communication is clear and effective while building partnerships to work collaboratively.

EXPERIENCE:

• 3-5 years in the restaurant industry with a guest facing general manager role preferred.

REQUIREMENTS:

• Manager Food Safety Certification required, or ability to pass the test if provided.

• Personable and enjoys working with guests and leading a diverse team.

• Passion for food, hospitality, and providing an exemplary guest experience.

• Availability to work a minimum of five days per week. Extended hours and/or a sixth day may occasionally be required. Weekends, day shifts and evening shifts may be required.

• Must maintain regular, predictable attendance, which includes attendance at all scheduled shifts, training and meetings.

PHYSICAL REQUIREMENTS:

• Ability to remain in a stationary position for long periods of time (6 or more hours per shift, excluding break times).

• Ability to lift, push, pull, or carry up to 30 pounds (examples include beverage cambros, ice buckets, tray of food & drinks, and taking out the trash).

• Ability to frequently bend and reach overhead (examples include stocking to-go supplies and dusting retail shelves).

• Ability to recognize, perceive, communicate and/or comprehend directions and spatial cues as expected in a restaurant (examples include “behind” and “corner”)

• Must possess dexterity to reach for, grasp and manipulate objects (examples include mopping, scooping ice, using a stapler or squeeze bottle.)

• Ability to regularly move around the restaurant from guests areas to kitchen areas.

• Must be able to work in a constant state of alertness and safe manner.

• May be required to occasionally work in outdoor weather conditions (such as in the patio dining areas).

COMPENSATION & BENEFITS

• $75K - $85K base salary 20% bonus paid out monthly

• Medical/dental/vision insurance coverage

• Life insurance

• Unlimited PTO

• Short term disability insurance

• Pet care benefits

• Paid family leave

• Cell phone stipend

• Employee meals and discounts

Please note that this job description is not meant to cover or include all the tasks, duties, and responsibilities the employee may be required to perform, and any assigned tasks, duties, and responsibilities are subject to change at the company’s discretion, with or without notice or contemporaneous update to this document. Reasonable accommodations may be made to enable qualified individuals with disabilities and sincerely-held religious beliefs to perform the essential functions of this position, to the extent required by and in accordance with applicable federal, state, and local law; contact Human Resources to request a reasonable accommodation. Nothing in this job description modifies the at-will nature of employment.

Our client is proud to be an Equal Opportunity Employer. They do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.