Tenant Relations Manager

POSITION TITLE: "TENANTS RELATIONS MANAGER"

POSITION SUMMARY

Join our team at CONFIDENTIAL as a Tenants Relations Manager. We're seeking an individual with a unique blend of landlord experience and hospitality expertise. In this role, you'll oversee the smooth interaction between property owners, tenants, and vendors, ensuring a seamless rental experience.

PRIMARY JOB DUTIES

• Serve as the main point of contact for tenant inquiries, concerns, and requests, demonstrating a commitment to exceptional customer service.
• Act as a liaison between property owners and tenants, facilitating clear communication and prompt resolution of issues or disputes.
• Coordinate with vendors and service providers for property maintenance, repairs, and upgrades, ensuring timely completion of work and adherence to quality standards.
• Assist with lease agreements, renewals, and terminations, maintaining accurate records and ensuring compliance with leasing policies and regulations.
• Conduct regular property inspections to identify maintenance needs, safety hazards, and lease violations. Coordinate necessary repairs and follow up to ensure resolution.
• Implement hospitality-focused programs and amenities to enhance tenant satisfaction and community engagement. Organize services to foster a sense of belonging among tenants.
• Manage administrative duties such as record-keeping, budgeting, and reporting. Keep track of lease expirations, rent escalations, and other critical dates.
• Maintain a thorough understanding of lease agreements, rental policies, and property regulations to effectively communicate with both landlords and tenants.
• Collaborate with property managers to ensure seamless communication and alignment of goals regarding tenant satisfaction and property maintenance.
• Coordinate with vendors and service providers to schedule and oversee property maintenance, repairs, and improvements, ensuring timely completion and quality standards.
• Keep detailed records of vendor contracts, invoices, and payments, ensuring accuracy and accountability.
• Regularly inspect properties to assess maintenance needs, identify potential issues, and implement preventive measures.
• Assist the the operations team.
• Collaborate with the maintenance team to address and resolve tenant issues related to property maintenance and repairs.
• Provide regular reports and updates to management regarding tenant feedback, maintenance activities, and property performance.
• Stay informed about industry trends, regulatory changes, and best practices in landlord-tenant relations to continually improve processes and service delivery.
• Conduct regular vendor performance reviews and audits to assess service quality, reliability, and compliance with contractual obligations, implementing corrective actions as needed.
• Coordinate with marketing, leasing teams, and the operations team to develop promotional materials, advertisements, and outreach strategies to attract prospective tenants and fill vacancies effectively.

MINIMUM REQUIREMENTS

• Bachelor’s degree in Business Administration, Real Estate, Hospitality Management, or related field preferred.
• Previous experience in property management, real estate, or hospitality industry required.
• Strong interpersonal skills with the ability to communicate effectively with tenants, landlords, and vendors.
• Exceptional organizational skills and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in property management software and Microsoft Office Suite.
• Knowledge of landlord-tenant laws and regulations preferred.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• Weekends as needed

Work Location: In person

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Weekends as needed

Work Location: In person