What are the responsibilities and job description for the Guest Services Representative position at Hospitality Industry of 55 unit hotel?
Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a memorable experience. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries with professionalism and efficiency.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Address guest inquiries, concerns, and requests promptly and courteously.
- Maintain accurate records of guest information and reservations.
- Assist with night audit duties as required.
- Provide information about hotel services, local attractions, and amenities.
- Handle phone calls with excellent phone etiquette, ensuring clear communication.
- Collaborate with other departments to ensure guest satisfaction.
- Maintain a clean and organized front desk area.
Requirements
- Previous experience in customer service or hospitality is preferred.
- Strong phone etiquette skills are essential for effective communication.
- Multilingual abilities are a plus to cater to diverse guests.
- Familiarity with hotel management systems is advantageous.
- Knowledge of night audit processes is beneficial but not required.
- A background in hospitality management or related fields is preferred.
- Excellent interpersonal skills with a focus on guest relations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Guest Service Agent and contribute to creating unforgettable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- On call
- Weekends as needed
Ability to Commute:
- Fredericksburg, TX 78624 (Required)
Ability to Relocate:
- Fredericksburg, TX 78624: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15
