Hotel Assistant General Manager

Job Overview

We are seeking a highly motivated and experienced Assistant Hotel Manager to join our dynamic team. The successful candidate will play a vital role in supporting the hotel's management team, focusing on revenue management, guest services, and overall hotel operations. If you have a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

ESSENTIAL JOB FUNCTIONS:

• Act as “Manager on Duty” and be responsible for hotel operation in the absences of the General Manager
• Assist General Manager with all hotel, administrative, and human resources duties
• Analyze and resolve work problems to achieve work-related goals
• Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
• Ensure all Front Desk employees are adhering to rate and credit policies and procedures
• Knowledge of brand operating systems
• Assist with daily credit report; review the bucket, and all A/R accounts
• Maintain online ordering of food, housekeeping, maintenance supplies, etc.
• Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests
• Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
• Set up controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness
• Knowledge of all emergency procedures and how to act on them.
• Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs
• Report any unusual occurrences or requests to General Manager immediately

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

COMPETENCIES:

• Strong Leadership and Teamwork abilities
• Communication both verbal and written
• Computer software skills
• Time management and problem solving skills
• Self-motivated, well organized, and goal-oriented

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• 2-3 years of hotel experience, preferably in a supervisor role
• Hospitality degree, preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

SUPERVISORY RESPONSBILITY

This position may manage all employees or assigned individual departments.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, we are committed to a policy of nondiscrimination and equal employment

Job Type: Full-time

Pay: $46,150.00 - $55,766.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Weekends as needed
• Weekends only

Experience:

• Hotel management: 2 years (Required)
• Hospitality: 2 years (Required)

Ability to Commute:

• Memphis, TN 38133 (Preferred)

Ability to Relocate:

• Memphis, TN 38133: Relocate before starting work (Required)

Work Location: In person

Salary : $46,150 - $55,766