What are the responsibilities and job description for the Account Supervisor (Bilingual Spanish) position at Hospitality Staffing Solutions Group Llc?
Job Description
Job Description
HSS Hospitality Staffing Solutions is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business.
HSS is currently seeking an Account Supervisor to support our office in Cleveland, OH area.
The Account Supervisor serves as a primary point of contact between the agency and its clients. The role ensures that client expectations are met or exceeded, while also driving account growth through strategic thinking, relationship management, and team leadership. The Account Supervisor collaborates closely with cross-functional teams to deliver high quality work, manage timelines, fulfill client staffing needs, process payroll, resolve employee relations matters and ensuring client satisfaction and long-term partnering success.
Duties and responsibilities
- Client Relationship Management : Serve as the main point of contact for clients. Address client needs and concerns to deliver solutions and align business objectives. Visit client properties and attend client meetings as required.
- Project Management : Manage timelines to ensure they meet client expectations and agency standards.
- Financial Management : Maintain budget. Process employee payroll, billing and invoicing. Attend internal operations and sales meetings.
- Recruitment Management : Develop recruiting plans and network to proactively fill upcoming and current open needs; visit with channel partners as required; post flyers and signs in the community; support social media recruiting through Facebook and Textus as required. Track Open and filled orders daily and document as required. Conduct and manage interviews for candidates. Fulfill open orders.
- Onboarding : Oversee the completion and accuracy of new hire documentation, including company acknowledgments, tax forms, benefit enrollment, drug screens, background checks, and work authorization documents in alignment with compliance and legal regulations. Partner with clients to provide training coordination for new hires to ensure employees are well prepared to succeed in their roles.
- Business Development : Identify opportunities for growth through upselling or cross selling services. Collaborate with the Marketing and BDM team to support new business proposals.
- Employee Management : Conduct safety trainings as needed. Address employee concerns such as performance issues or employee relations issues in a timely manner and report concerns to HR as needed. Report any workers compensation incidents to Risk Management. Separate employees when necessary.
Qualifications
Working conditions
Eligibility Requirements
What We Offer
HSS offers medical, dental and vision insurance for both their employees and their families. We also offer our employees disability, life, critical illness and accident insurance.
If you meet the requirements and this job meets your skills and interest, please apply with your resume and your hourly pay desired for consideration. At HSS, we look forward to meeting you!
HSS is the largest staffing agency in hospitality, are you interested in other positions at HSS? Check out additional great opportunities at www.hssstaffing.com / careers
HSS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state, or local laws.
