What are the responsibilities and job description for the Housekeeper Manager (Bilingual - Spanish) position at Hospitality Staffing Solutions Group Llc?
Job Description
Job Description
HSS Hospitality Staffing Solutions is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business.
HSS is currently seeking an Housekeeping Manager (Bilingual - Spanish) for our operation in Norwich, CT area.
Job purpose
The Housekeeping Manager or often referred to as Executive Housekeeper (EH) has complete responsibility and accountability for onsite HSS Housekeeping .Provide support and knowledge to the Executive Housekeeper and management staff at the resort. Consistently meet quality and timeliness standards along with budget objectives. In addition, maintaining a professional and effective relationship with property management. An Executive Housekeeper must ensure company mission statement and values are followed, with the best interests of the company, its employees and customers as their motivator.
Duties and responsibilities
QUALITY
- Develop and maintain a high standard of excellence at the site level, according to site and HSS standards.
- Establish and monitor site goals.
- Attend all property management mandatory meetings. (Staff, budget, security, others).
- Ensure site contractual obligations, company policies, standards and procedures are followed.
- Perform monthly operational Reviews.
- Inspect units daily and complete the required amount of report cards per week.
- Be knowledgeable of carpet cleaning procedures / equipment of each site.
- Monitor and strive to improve site quality scores and report monthly scores (RCI, II, West, Internal) to management.
- Provide orientation to all new employees.
- Perform weekly departmental meetings.
- Perform weekly staff meetings.
- Training staff, both existing and new recruits
- Facilitate guidance to the Assistant in monitoring progress of Staff.
- Handle all Trainee candidates at the resort.
- Provide support to the Area Supervisor on recruiting, hiring and training qualified employees.
- Ensure a safe working environment on site and office.
TIMELINESS
BUDGET
MANAGER
CUSTOMER SERVICE
Qualifications
Working conditions
Work is performed in a hotel setting and requires the ability to sit and stand for an extend amount of time. Work is also conducted outdoors and requires the ability to walk and drive for an extended amount of time.
Physical / Visual requirements
ENVIRONMENTAL CONDITIONS :
Eligibility Requirements
Please note : Native Americans receive preference in accordance with Tribal law.
HSS offers medical, dental and vision insurance for both their employees and their families. We also offer our employees disability, life, critical illness and accident insurance.
HSS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.
