Front Office - Agent

Double Tree Carson 2 Civic Plaza Drive, Carson CA 90745 Double Tree Carson is currently seeking the right candidate to fill their Front Desk Agent position. The ideal candidate will need to have experience working in customer service, preferably in a Hotel setting. The Front Desk position is responsible for confidently creating an overall positive impression while consistently providing exceptional customer service by following the standard operating procedures while serving every guest. To make all guests feel welcome and to encourage them to use all of the services and amenities offered at the hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Adheres to the Double Tree Hilton brand standards of customer service while standing behind the front desk. Handles all hospitality transactions efficiently while standing and using continuous mobility throughout the front office area.2. Adheres to Hotel Service Standards and Steps of Service3. Checks in guests by assigning rooms and establishing credit.4. Performs check outs, audits guest accounts, and collects cash/credit.5. Maintains guest folios by posting charges/credits and checking credit limits.6. Controls rooms by checking room blocks and coordinating with Housekeeping, Reservations and the Bell Desk.7. Provides information to guests about the hotel and outside services.8. Provides security to guests by establishing guidelines for key control and safety deposit boxes.9. Provides guest with shipping/receiving services by using mail, faxes, messages, and telephones.10. Contributes to a safe work environment reporting and acting on any unsafe conditions.11. Maintains equipment in like new condition. Follows all procedures for equipment use and maintenance. Reports any equipment issues to management or engineering.12. Actively promotes hotel outlets and amenities.If you share our team's passion for exceeding our guest's expectations, we encourage you to consider this employment opportunity.Job Type: Part-timePay: $20.00 per hourExpected hours: No more than 30 per weekBenefits: Employee discount Paid time off Free lunch  Schedule: 8 hour shift Day shift Evening shift Night shift Holidays Weekends Flexible hours  Work Location: In personDISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:CATEGORY EXAMPLES BUSINESS PURPOSEPersonal IdentifiersName, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number1. To comply with state and federal law and regulations requiring; employers to maintain certain records;2. To evaluate your job application and candidacy for employment;3. To obtain and verify background check and references; and4. To communicate with you regarding your candidacy for employment.Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as aboveEmployment HistoryInformation regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectationsSame as aboveEducation InformationInformation from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtainedSame as aboveIf you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.

Salary : $20