IT Support & Helpdesk Operator

Purpose

The IT Support & Helpdesk Operator supports the IT Projects Manager to ensure that HBS Corporate infrastructure and hardware are operated according to corporate requirements. He / she operates the support to be provided to all Core Team and Planning Team users.

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.

Main Responsibilities

• Providing user support (including identifying back-up solutions) on all IT matters within the company :

On offices general IT services (network, printers, mobile telephony, access control and overall security)

• On end users’ hardware life cycle (inventory, deployment, maintenance, renewal)
• End users, dispatcher through Zendesk as well as level 1 and 2 support
• Assisting in project preparation and delivery for local (US-based) events, supporting the IT Projects Manager and French-based team (hardware setup and deployment, support)
• Maintain internal corporate procedures and guidelines
• Welcome and train newcomers to our IT procedures, hardware and systems
• Participating in the discussions around the Microsoft 365 products and services around the workstation management, having an active eye on the next features
• Perform regular reporting / status updates to the Infrastructure & Support Manager or IT Projects Manager on assigned tasks and overall IT situations

Technical Skills

• At least one year of experience in IT infrastructure and user support, preferably in a similar role (user and hardware support (Dell and HP laptops, Windows 10 and 11, Microsoft 365))
• Good knowledge of Microsoft 365 standard apps package (Outlook, Word, Excel, PowerPoint, Teams)
• Knowledge about end-user hardware management in Microsoft 365 (Autopilot, Intune enrollment / management) is a plus

Soft Skills

• Self-motivated, organised, detail-oriented and willing to learn new skills and technologies
• Excellent troubleshooting and problem-solving skills, and ability to work under pressure and meet deadlines
• Good communication and interpersonal skills, and ability to work effectively with diverse teams
• Pro-active work attitude

Required LanguagesHow to Apply

• Please apply to find out more. We consider every application and will respond as soon as possible. We are committed to equal opportunities.

Note : This Job Description is a true reflection of the expected responsibilities for this position at the time of writing, but it is not an exclusive list of the tasks to be undertaken as they may evolve over time. HBS staff need to have a willingness to undertake other tasks than those listed in this Job Description as required (potentially on other projects).

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