Director of Hospitality

Position Overview:

We are seeking an energetic, personable, and highly organized Director of Hospitality to oversee the entire guest and property owner experience. This role involves a mix of day-to-day guest service management, strategic input for marketing and onboarding, and initial assistance in setting up and managing our leasing department. You’ll work directly with guests, property owners, and internal teams to ensure that every guest enjoys a seamless stay and every property owner has peace of mind.

Responsibilities:

• Oversee all aspects of the guest experience, from booking to post-stay follow-ups, ensuring top-notch customer satisfaction at all times.
• Cultivate and maintain strong relationships with property owners, addressing concerns and ensuring their properties are being managed effectively.
• Assist in the setup and growth of our leasing department, providing input on processes and procedures. Real estate license or related background is a big plus!
• Lead marketing and promotional efforts to attract guests and market available properties, including creating compelling listings and working with the team on advertising strategies.
• Ensure compliance with local permitting and regulations for short-term rental properties.
• Help onboard new properties and integrate them into the portfolio, including overseeing initial property inspections, staging, and set-up.
• Be the go-to person for all hospitality-related needs, managing guest inquiries, resolving issues, and ensuring smooth check-in/check-out experiences.
• Coordinate with the internal team to manage schedules, maintenance requests, and any guest-related concerns.
• Other ad-hoc duties as needed to assist in the growth and operational success of the company.

Requirements:

• 2 years of experience in hospitality, guest services, or property management.
• Real Estate License or relevant background is a plus (ideal but not required).
• Strong communication skills, with a professional and friendly demeanor when interacting with guests and owners.
• Ability to multi-task and manage multiple projects and tasks simultaneously.
• Strong organizational skills and attention to detail.
• Experience in marketing and promotions, particularly related to short-term rental properties, is a plus.
• Must be comfortable with technology and property management software.
• A positive, creative thinker with the ability to adapt quickly in a fast-paced environment.
• Personable and approachable with a customer-focused attitude.

Schedule:

• 5 days a week: weekends required, with two weekdays off.
• Flexibility in work hours as needed.

Why You’ll Love Working With Us:

• Flexible environment with room for creative thinking and growth.
• Competitive salary with additional health insurance and benefits.
• Opportunity to grow within an exciting and dynamic company in the thriving short-term rental market.
• Collaborative, positive work culture with a focus on innovation and delivering exceptional service.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Flexible schedule
• Health insurance

Shift:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Hospitality: 1 year (Required)

License/Certification:

• Drivers License (Required)
• Real Estate License (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Norfolk, VA 23518 (Required)

Ability to Relocate:

• Norfolk, VA 23518: Relocate before starting work (Required)

Work Location: Hybrid remote in Norfolk, VA 23518

Salary : $40,000 - $50,000