What are the responsibilities and job description for the Sales Manager - Account Management - 100% remote - United States position at Hostaway?
Job Description
NOTE: This is a FULLY remote role, but the candidate must be within North America to collaborate with their team, peers, and internal customers. You do not have to be in the specific city shown in this listing, but please only apply if you are physically based within North America.
Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry. As a profitable and growing company, this role is necessitated by our continued growth.
As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.
We are seeking a driven and results-oriented Sales Manager to lead and scale our team of Account Managers (AMs). In this role, you will be responsible for overseeing the team's performance, driving revenue growth through effective coaching, and implementing strategies that enhance customer engagement and sales success.
About The Role
If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.
NOTE: This is a FULLY remote role, but the candidate must be within North America to collaborate with their team, peers, and internal customers. You do not have to be in the specific city shown in this listing, but please only apply if you are physically based within North America.
Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry. As a profitable and growing company, this role is necessitated by our continued growth.
As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.
We are seeking a driven and results-oriented Sales Manager to lead and scale our team of Account Managers (AMs). In this role, you will be responsible for overseeing the team's performance, driving revenue growth through effective coaching, and implementing strategies that enhance customer engagement and sales success.
About The Role
- Team Leadership & Development:
- Hire, onboard, and train ADRs to ensure top performance.
- Set clear goals, provide regular feedback, and conduct performance evaluations.
- Foster a culture of learning, accountability, and continuous improvement.
- Sales Strategy & Execution:
- Develop and implement sales strategies to maximize upsell and cross-sell opportunities.
- Monitor team KPIs and sales metrics to ensure targets are met or exceeded.
- Collaborate with Sales, Customer Success, and Marketing teams to align on revenue growth initiatives.
- Customer Engagement & Success:
- Ensure ADRs build strong customer relationships to uncover business needs.
- Oversee customer account planning and pipeline management.
- Provide guidance on complex sales situations and customer negotiations.
- Process & Reporting:
- Optimize sales processes and ensure CRM and sales tools are used effectively.
- Analyze performance data and present insights and recommendations to senior leadership.
- Market & Product Expertise:
- Stay informed about industry trends, product developments, and the competitive landscape.
- Act as a feedback conduit between customers and internal teams to drive product improvements.
- Proven track record in sales leadership, preferably in B2B SaaS.
- Experience managing teams focused on upsell, cross-sell, or account management.
- Strong coaching, mentoring, and team development skills.
- Data-driven mindset with the ability to analyze performance metrics and adjust strategies accordingly.
- Exceptional interpersonal and communication skills.
- Proficiency in CRM software and sales tools.
- Knowledge of the vacation rental industry is a plus.
- Bachelor's degree in Business, Marketing, or a related field is preferred.
- Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
- 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
- Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
- Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
- Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
- Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
- Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
- Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).
If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.