What are the responsibilities and job description for the Security Associate | Full Time | PM & Overnight Shifts position at Hostelling International USA?

Job Description

Join Our Team as a Security Associate at HI New York City Hostel!

Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are currently accepting applications for a Full Time Security Associate who will play a crucial role in maintaining the security and welcoming atmosphere of our facility.

Position Details :

Pay : $19 - $21 per hour

Shifts : Variety of PM and Overnight shifts, 4 pm - 12 : 30 am & 12 am - 8 : 30 am, weekends required

Type : Full Time, Benefits Eligible

Benefits : Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).

Perks :

Free stays at other HI USA hostels (subject to availability)
Discounts on hundreds of brands
On-the-job training
Opportunities for growth within HI USA
Friendly and inclusive work environment

Role Objectives :

Ensure a safe environment through active patrol, strict access control, monitoring, and reporting

Greet staff, guests, and vendors in a courteous and attentive manner

Report any issues promptly to staff and management

Respond swiftly and appropriately to distress and emergency calls

Maintain professionalism and legal compliance to uphold the company’s reputation

Collaborate effectively with management, reception, and housekeeping staff

Role Responsibilities :

Patrol property on foot to secure employees and guests across multiple floors and common areas

Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary

Communicate suspicious behavior and incidents to staff and management in a timely manner

Monitor surveillance equipment as needed for incident response

Control access points, manage heavy traffic during check-ins, check-outs, and events

Complete daily reports and shift recaps

Secure all doors, windows, and exits based on shift requirements

Assist with general customer service duties, including welcoming guests, assisting with luggage, and addressing guest needs

Perform other duties as assigned by management

Skills / Qualifications :

New York Security Guard License (unarmed position)

1 year of security officer experience

Ability to obtain F53 license if not already possessed

Customer service experience

Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process

Experience in 24 / 7 hospitality / retail environments

Willingness to learn hostel operations

Helpful and courteous demeanor

High school diploma or equivalent

Physical Requirements :

Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear

Occasionally required to climb or balance

Must be able to lift and / or move up to 50 pounds

Moderate noise level in the work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Make a Difference!

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Security Associate.

Want to see what a day in the life at HI USA looks like? Follow us on TikTok !

Variety of PM and Overnight shifts, 4 pm - 12 : 30 am & 12 am - 8 : 30 am, weekends required

Salary : $19 - $21

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Security Associate | Full Time | PM & Overnight Shifts

What are the responsibilities and job description for the Security Associate | Full Time | PM & Overnight Shifts position at Hostelling International USA?

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