What are the responsibilities and job description for the Guest Relations Coordinator position at HOSTIE Vacation Rentals?
HOSTIE Vacation Rentals is seeking a part-time Guest Relations Coordinator to assist with guest communications, troubleshoot issues at properties, and ensure a seamless guest experience. This role requires being in the office on weekends and being available after hours to travel locally using your own car to assist with guest needs if necessary.
Responsibilities:
- Respond quickly to guest calls and texts
- Work from the office during scheduled shifts
- Visit properties after hours if urgent guest issues arise
- Troubleshoot minor issues (smart locks, Wi-Fi, TV's)
- Communicate professionally and warmly with guests
- Stay calm under pressure and multitask efficiently
Requirements:
- Must be LOCAL to Round Top or nearby within 25 min radius
- Must have reliable transportation and be comfortable driving to properties after hours if needed
- Tech-savvy (iPhone and MacBook preferred)
- Strong communication and phone etiquette
- Quiet work environment for remote communication
- Previous hospitality, customer service, or short-term rental experience is a plus
Job Types: Part-time, Contract
Pay: $18.00 - $23.50 per hour
Expected hours: 13 – 25 per week
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Nights as needed
- On call
- Weekends as needed
- Weekends only
License/Certification:
- Driver's License (Required)
Location:
- Round Top, TX 78954 (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
- Day Shift (Required)
Ability to Commute:
- Round Top, TX 78954 (Required)
Ability to Relocate:
- Round Top, TX 78954: Relocate before starting work (Required)
Willingness to travel:
- 25% (Required)
Work Location: Hybrid remote in Round Top, TX 78954
Salary : $18 - $24