What are the responsibilities and job description for the Comfort Advisor (Sales) position at Hot 2 Cold Air Conditioning?
Hot 2 Cold Air Conditioning is currently looking to add a Comfort Advisor (Sales Rep) to our team!
As an HVAC Comfort Advisor your role focuses on assessing the customers needs and recommending tailored HVAC solutions to improve comfort and efficiency.
Key Responsibilities
As an HVAC Comfort Advisor your role focuses on assessing the customers needs and recommending tailored HVAC solutions to improve comfort and efficiency.
Key Responsibilities
- Needs Assessment:
- Listen to customers, understand their comfort needs and home characteristics to determine the best HVAC solutions.
- Product Knowledge:
- Possess in-depth knowledge of various HVAC systems (air conditioners, heat pumps, furnaces, etc.) and their features.
- Posses in-depth knowledge of Ductwork set up and ability to quote accurately for replacement of Ductwork.
- Sales & Customer Service:
- Develop rapport with customers, educate them on HVAC options, and present tailored solutions.
- Solution Development:
- Create sales proposals that are accurate, complete, and easily understood by the installation team.
- Relationship Building:
- Establish strong customer relationships to build trust and encourage repeat business.
- Sales Targets:
- Meet and exceed budgeted sales goals through effective sales strategies.
- Project Management:
- Be the primary point of contact throughout the project, from initial consultation to post-installation follow-up to ensure customer satisfaction.
- Record Keeping:
- Maintain detailed records of customer interactions and communications.
- Industry Awareness:
- Stay updated on the latest HVAC industry trends and technological advancements.
- Coordination:
- Work closely with office staff and installation teams to ensure a smooth and efficient process.
- Sales Skills: Strong interpersonal, communication, and presentation skills are essential.
- Technical Acumen: A good understanding of HVAC systems and their operation is crucial.
- Customer Service: Ability to build rapport, address concerns, and ensure customer satisfaction.
- Problem Solving: Ability to assess customer needs and recommend appropriate solutions.
- Negotiation: Ability to negotiate and close sales effectively.
- Time Management: Ability to manage multiple projects and meet deadlines.
- Reliable Transportation: A valid driver's license and reliable transportation are often required.
- Education: 5 Years of Sales Experience required.
- Service Titan: experience a pus as this is the platform we use.
- Certifications: EPA and HVAC certifications
