What are the responsibilities and job description for the Customer Care Representative position at Hot 2 Cold Air Conditioning?
Working with a high volume of incoming calls at our call center will keep your day as a customer service representative busy. Your major responsibilities will be to plan service appointments, provide other services, accept payments, talk about our maintenance agreement, and perform other administrative tasks. Our CSRs are the foundation of the business, and you will receive recognition for your dedication and hard work.
Essential Duties & Responsibilities
Essential Duties & Responsibilities
- Deliver a Wow Customer Service
- Customer Service - Inboundand Outbound Call Taking (100-150calls/day)
- Outbound dialing between downtime (forRecurringServices)
- 35 calls scheduled per day
- Maintenance Agreement renewals
- Take payments & update billing information
- Post Card Mailers
- Log tasks appropriately
- Understanding of the dispatch board
- Offering Opportunities = ticks on board
- Cancels, changes, reschedules, & refunds
- Assist with Account/Invoice related questions
- Shadowing new CCR’s
- Pursue growth and learning
- General admin
- High level of customer service experience (2-year experience)
- Strong computer skils
- Advanced verbal and written communication
- Like talking on the phone
- People person
- Friendly and outgoing
