Volunteer Manager

The Volunteer Manager, a new role within the organization, will be a self-directed, solutions-oriented team player with a hospitality mindset. The Manager will recruit and engage incoming volunteers, steward volunteer programs, manage small-scale events such as mock interviews, volunteer orientations, and member dinners, and secure critical in-kind donations to support the events and programs. The ideal candidate will be deeply collaborative and able to switch between strategic thinking and project management.

This role will be part of a high-performing Development Team responsible for Hot Bread Kitchen’s $9 million philanthropic revenue. Reporting to the Director of Institutional Giving and Development Strategy, the ideal candidate will collaborate with other team members (Brand, Strategy, Programs, and Operations) to ensure that we successfully recruit and steward relationships with our volunteers.

• Schedule new and continuing volunteer activities, including volunteer orientations, onboarding, and events.
• Collaborate across the organization to assess gaps and design volunteer programs that address those gaps.
• Design and create volunteer intake and onboarding process.
• Prospect and recruit new volunteers and corporate partners.
• Steward a portfolio of volunteers and corporate engagement leaders through regular touchpoints and newsletters, event invitations, and other relationship-building connections.
• Collect, track, and analyze volunteer data, such as intake information, participation records, and survey responses, and collaborate with the team to design impact measures for the volunteer program.

• Regularly collect internal and external feedback on the volunteer program, and make improvements to address any challenges.

Event logistics (50%)

• Serve as a primary contact and event coordinator for volunteer groups and individual volunteers before, during, and after events.
• Manage planning and day-of logistics for volunteer events and lead events.
• Write event outlines, run of shows, schedules, and scripts, and event stewardship plans.
• Manage promotion of public events with the Brand team, including invitations, ticketing, and social media.

• Create and maintain a comprehensive annual volunteer events calendar for the organization, with associated production schedules.

• Intentionally committed to equity and inclusion.
• Passion and a commitment to Hot Bread Kitchen’s mission and core programs.
• 2 years of project management experience: first-hand involvement in initiating, planning, executing, and monitoring projects and events.
• Demonstrable interest in donor, alumni, volunteer, and community engagement.
• Experience working in multicultural community settings.
• Ability to listen, take direction, and work collaboratively in a team environment.
• Experience in public speaking and facilitating group projects safely and productively.
• Ability to respond quickly in a fast-paced, evolving environment.
• Proficiency in Google Workspace Suite, and ideally Salesforce. We also use Asana and Slack for our day-to-day work.
• Excellent organizational skills with diligent follow-through.
• Exceptional written, communication, and presentation skills.

• Strategic Thinking: Ability to develop long-term brand strategies aligned with business goals and market trends.
• Project Management: Skills to manage multiple campaigns simultaneously, ensuring timely delivery and adherence to budgets.
• Communication: Excellent verbal and written communication skills for articulating ideas and collaborating with teams and stakeholders.
• Relationship-Driven: Responds to stakeholders (staff, members, donors, volunteers), proactively anticipates their needs, and builds a welcoming, long-term relationship between the stakeholder and the mission.
• Adaptability: Flexibility to respond to changing market conditions and willingness to jump into new situations and support the team where needed.
• Collaboration: Works with others to achieve common goals and desired results. Connects with people from many different backgrounds. Welcomes viewpoints that differ from your own, and manages discomfort when people express themselves in ways that aren’t familiar to you.

Location

To Apply

• Please include a cover letter and experience-aligned resume including your pronouns. Incomplete applications will not be considered.

• Apply here at Hot Bread Kitchen’s Applicant Tracking System.

Due to the volume of applications, only complete applications sent via email will be considered. Applications sent via LinkedIn or other third-party sites will not be reviewed.

Hot Bread Kitchen is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact hr@hotbreadkitchen.org to request such an accommodation.