What are the responsibilities and job description for the Customer Service Associate (In Work Area Only / No Relocation) position at Hot Jobs?
The Customer Service Representative will be responsible for assisting with customer inquiries related to warehouse activities, including order fulfillment, inventory management, shipping, and receiving. This role involves working closely with warehouse staff, coordinating order processing, and ensuring a positive customer experience from start to finish. The ideal candidate will be detail-oriented, proactive, and skilled in communication.
Key Responsibilities:
- Respond to customer inquiries regarding order status, shipping, delivery, and inventory availability via phone, email, or live chat.
- Process and track customer orders, ensuring accurate and timely shipping and delivery.
- Coordinate with warehouse staff to ensure inventory levels are maintained and orders are fulfilled on schedule.
- Address customer concerns related to product availability, shipping errors, or delivery issues, resolving problems with empathy and professionalism.
- Work with the warehouse team to prepare and schedule shipments, ensuring accuracy in order processing and labeling.
- Maintain and update accurate customer records, order status, and shipping information in the company’s system.
- Provide customers with information on delivery times, tracking, and other shipping-related inquiries.
- Collaborate with internal departments, such as logistics and sales, to streamline operations and improve customer service.
- Monitor and ensure compliance with all warehouse safety and operational guidelines during customer interactions.
- Assist with returns and exchanges, providing customers with clear instructions and handling follow-up communication.
Qualifications:
- High school diploma or equivalent (Associate's degree or relevant certification is a plus).
- Previous experience in customer service, logistics, or warehouse operations (1-2 years preferred).
- Excellent communication skills, both written and verbal, with the ability to explain complex information clearly and professionally.
- Strong organizational skills and attention to detail, with the ability to handle multiple tasks efficiently.
- Ability to remain calm and composed when addressing customer complaints or issues.
- Proficient in Microsoft Office Suite and experience with customer service software (CRM) is a plus.
- Strong problem-solving skills and a customer-first mindset.
- Ability to work collaboratively in a fast-paced team environment.
If you are enthusiastic about delivering top-notch customer service, possess strong interpersonal skills, and thrive in a retail setting, we invite you to apply for this position. Availability to start immediately - up to $24 hourly payrate and 40 hours a week schedule, direct deposit weekly. For more details please call Katie or Jho-Anne at our Basalt office at 970-963-2647.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Work Location: In person
Salary : $21 - $24
