What are the responsibilities and job description for the Referral Clerk position at Hot Springs Health Program?
The Referral Clerk is the main link between patients, insurance companies, and other provider offices. They are responsible for coordinating and completing referrals, obtaining and arranging referral appointments, answering patient questions promptly, and tracking referrals. They establish a smooth working relationship between HSHP, insurance companies, and other provider offices. They provide services that reflect the Mission, standards, and philosophy of the Hot Springs Health Program.
Responsibilities
Responsibilities
- Schedule referral appointments with other provider offices for diagnostic tests within 24 hours and fax information as needed.
- Notify patients promptly of referral appointment time.
- Arrange for insurance authorizations on referral appointments.
- Notify the Provider of the patient’s failed appointments.
- Reschedule appointments as needed.
- Demonstrates good verbal, written communication, and telephone skills.
- Track diagnostic test results with the exception of lab work.
- Education: High School graduate or GED.
- Experience: Referral Clerk experience is required. Computer experience is required.
Salary : $13 - $18
