Health Information Management Tech

Hot Springs County Hospital District

 Job Description

HEALTH INFORMATION MANAGEMENT TECHNICIAN I

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DEPARTMENT:          Health Information Management

SUPERVISOR:             Health Information Management Director                                              

EMPLOYEE NAME:  

STATUS:                     Non-Exempt

APPROVED BY:          Chief Financial Officer       DATE: January, 2019

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GENERAL:

In accordance with the Hot Springs County Hospital District Personnel Policy and Procedure Manual and the requirements of our accrediting bodies, the employee will: support the mission “Partnering with our community for quality health and healing”, the five core values “Ownership, Always better than yesterday, Service first, Integrity, and Stewardship of our resources (OASIS).  Our behavior creates our OASIS – a place where we can find safety, sustenance, and a pleasant change from the usual.  and vision

of “being the hub for the development and provision of quality health services while ensuring the viability of Hot Springs County Hospital District as a valued healthcare partner in the community.”

The established priorities of Quality, Service, Finance, People, and Growth, will be utilized in decision making. Furthermore, the employee will demonstrate the ability to manage time, maintain a safe and clean environment; practice confidentiality; treat all persons with respect and professional courtesy; accept change; accept and provide constructive feedback; work as a team player and adhere to the infection control, fire and safety, disaster and hazardous waste policies.  The employee must also demonstrate the competencies for their position, and adhere to policies and procedures of their department. The employee will participate in quality improvement activities.

BEHAVIORAL REQUIREMENTS:

The following is a list of minimally required behaviors to assist the employee in partnering with our community:

Ownership

Accepts responsibility for actions, attitudes and health.  Doing things right the first time, every time for excellent results.  Accepts ownership of mistakes and takes constructive action to avoid repeating mistakes.  Works with empowerment to the highest potential both as an individual and as part of the team. Unsatisfied with the status quo or just being “good.”  Contributes to an environment that encourages creative thinking.  Shares ideas and opinions, and supports opportunities to learn and grow.

Always Better Than Yesterday

Performs at the highest level, always learning and looking for ways to improve, with an unwavering focus on safety.  Celebrates and encourages the contributions of one another. 

Constructively challenges the status quo by being flexible, adaptable and embracing change as a key element of our future success.    Contributes to an environment that encourages creative thinking.  Shares ideas and opinions, and supports opportunities to learn and grow.

Service First

Doing our best every day to anticipate and exceed the expectations of patients, providers and co-workers. Understands excellence is the result of team effort.  Creates legendary experiences.

Integrity

Does the right things.  Consistently open, honest, trustworthy and ethical.  Demonstrates respect for patients, their families, staff, providers and the community. 

Stewardship of Our Resources

Strives to care wisely for our human, financial and natural resources.  Strengthens HSCHD as a partner in the community.              

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Demonstrate and be a role model of the hospitals core values “OASIS” everyday.
2. Maintain the release of information process by receiving requests for information including physician office requests, copying appropriate records and releasing them to requestors within 10 days of receipt of the request, and logging using the Release of Information module on the Cerner Access HIM module
3. Maintaining daily release of inpatient records in Cerner XR Report Request module to appropriate referral and PCP providers and release of operative reports to identified CC’s as requested by the surgeons.
4. Complete analysis of inpatient and observation records at discharge and assign deficiencies in the Cerner Physician Deficiency application to allow notifications in the physician’s messaging center.
5. Maintain accurate deficiency tracking and weekly notification of deficiencies to all physicians who need to complete items in the electronic medical record. Work closely with Chief Executive Officer as required to prepare notifications in suspension process.
6. Process birth certificates and download information accurately to State Vital Records office.
7. Maintains integrity of electronic medical record by verifying scanned documents are in appropriate records by cross check of patient names, birth dates, and encounter numbers.
8. Scans outpatient orders and other documents to appropriate encounters daily. 
9. Makes rounds to other departments to pick up scanned documents and deliver mail to departments as necessary.
10. Complete chart reviews as assigned. Support and be a role model of HSCHD code of conduct.
11.  Respectfully communicate to department Director work-related problems and concerns in a timely manner.
12. Support other team members with tasks when needed; such as answering the phone, providing Release of Information, and assisting other departments with needs.
13. Participate in department meetings.
14. Act as a team member within the department and facility and participate in accomplishing goals and objectives.

The above duties are intended to describe the key aspects of the work performed by individual(s) assigned to this position. They are not to be construed as an exhaustive listing of requirements relative to the position. Therefore, the employee may be required to perform other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

The Health Information Management Technician shall be:

1.         High School Graduate or equivalent

2.         Must be able to interact and communicate with all levels of  staff, physicians, patients, and       families in an effective manner, exhibiting tact, enthusiasm, and patience. Must be able to be     sensitive to cultural and bilingual  issues. Ability to work individually and in a team setting, and       to respect the confidentiality of patient information being received and reviewed.

3.         Demonstrate good organizational abilities.

4.         Position requires being very detail oriented.

5.         Overall familiarity with the use of office equipment - i.e. - computer, fax, phone, is necessary.

6.         Must be able to interact and communicate with all levels of staff, physicians, patients, and       families in an effective manner, exhibiting tact, enthusiasm, and patience.  Must be sensitive to       cultural and bilingual issues.

7.         Must know alphabetical/numerical filing systems and be able to file documents properly and locate them efficiently

8.         Working knowledge of laboratory data, physician order sheets, and x-ray data preferred

9.         Ability to work individually and in a team setting, and to respect the confidentiality of patient information being received and reviewed.

LANGUAGE SKILLS:

Ability to read appropriate journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to effectively present information to top management, public groups, and/or boards of directors.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to modify care based on the developmental / functional age of the patient as well as that of the patient's ethnic background. Ability to apply problem solving and reasoning skills in daily situations as they occur.

CERTIFICATES, LICENSES, REGISTRATIONS:

• BLS

OTHER SKILLS AND ABILITIES:

Ability to act as a patient advocate.  Ability to interact with patients, families, visitors and co-workers.  Ability to interact assertively and tactfully when dealing with conflict and in group solving activities.  Ability to demonstrate a professional, open minded approach in identifying problems and resolving problems/conflicts.

Age Specific:

This position does not require hands-on delivery of care, however, incumbent must demonstrate understanding of how a patient’s chronological and developmental age influences his/her need for adaptations related to his/her abilities. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While filling this position, the employee must regularly lift and or move 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this position include close vision, distance, vision, color vision, peripheral vision, and depth perception.  This position also requires extended periods of sitting to a significant degree, with limited walking or standing.  This position also requires twisting, reaching, handling, fingering, feeling, talking, hearing, stooping, bending, crouching, repetitive movement, exposure to office setting lighting and working with specific office equipment.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is subject to inside and possibly outside weather conditions. The employee is also subject to the proximity to moving mechanical parts, electrical shock.  The employee is subject to significant exposure to artificial lighting with very little or no exposure to natural sunlight during working hours.  The employee is subject to significantly long periods of sitting at desk while utilizing a computer.