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Specialty Clinic Coordinator

Hot Springs Health
Thermopolis, WY Full Time
POSTED ON 4/16/2025
AVAILABLE BEFORE 6/15/2025

Hot Springs Health Clinics

Specialty Clinic Coordinator

Job Description

______________________________________________________________________________

DEPARTMENT:        Hot Springs Health Business Office

SUPERVISOR:          Patient Access Manager                                 

EMPLOYEE NAME:  

APPROVED BY:       Revenue Cycle Director                      DATE: October 17, 2024

______________________________________________________________________________

GENERAL:

In accordance with the Hot Springs Health Personnel Policy and Procedure Manual and the requirements of our accrediting bodies, the employee will: support the missionPartnering with our community for quality health and healing”, the five core valuesOwnership, Always Better Than Yesterday, Service First, Integrity, and Stewardship of Our Resources (OASIS)”.  Our behavior creates our OASIS – a place where we can find safety, sustenance, and a pleasant change from the usual and vision of “being the provider and employer of choice in our region, providing the highest quality care and excelling as a teaching hospital in Wyoming.”

 

The established priorities of Quality, Service, Finance, People, and Growth, will be utilized in decision making. Furthermore, the employee will demonstrate the ability to manage time, maintain a safe and clean environment; practice confidentiality; treat all persons with respect and professional courtesy; accept change; accept and provide constructive feedback; work as a team player and adhere to the infection control, fire and safety, disaster and hazardous waste policies.  The employee must also demonstrate the competencies for their position and adhere to policies and procedures of their department. The employee will participate in quality improvement activities.

 

BEHAVIORAL REQUIREMENTS:

The following is a list of minimally required behaviors to assist the employee in partnering with our community:

 

Ownership

Accepts responsibility for actions, attitudes and health.  Doing things right the first time, every time for excellent results.  Accepts ownership of mistakes and takes constructive action to avoid repeating mistakes.  Works with empowerment to the highest potential both as an individual and as part of the team. Unsatisfied with the status quo or just being “good.” 

 

Always Better Than Yesterday

Performs at the highest level, always learning and looking for ways to improve, with an unwavering focus on safety.  Celebrates and encourages the contributions of one another. 

 

Constructively challenges the status quo by being flexible, adaptable and embracing change as a key element of our future success. Contributes to an environment that encourages creative thinking.  Shares ideas and opinions, and supports opportunities to learn and grow.

 

Service First

Doing our best every day to anticipate and exceed the expectations of patients, providers and co-workers. Understands excellence is the result of team effort.  Creates legendary experiences.

 

Integrity

Does the right things.  Consistently open, honest, trustworthy and ethical.  Demonstrates respect for patients, their families, staff, providers and the community. 

 

Stewardship of Our Resources

Strives to care wisely for our human, financial and natural resources.  Strengthens HSH as a partner in the community.

 

POSITION STATUS: This position is a Non-Exempt position. Generally expected to work 5 days a week. 

                 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  1. Greets patients, families and visitors in a friendly, courteous manner utilizing AIDET. Answer phones, schedule appointments, patient check in and check. Complete patient registration including accurate demographics and insurance verification.
  2. Liaison between Specialty Clinic and hospital departments.
  3. Create clinic schedules monthly and distribute to appropriate departments including Marketing for newspaper ad.
  4. Collect all copayments and time of service payments at patient check in. Obtain signatures on condition of admission. Assist patient during check out and schedule follow up appointments as needed. Address any patient questions, concerns and issues.
  5. Enter charges for each clinic in a timely manner and invoice provider if required
  6. Order general and all medical supplies according to client contract
  7. Complete Pre Registration phone calls prior to patient arrival
  8. Communicate provider requests to appropriate department
  9. Cardiopulmonary scheduling and pre registration of patients while collaborating with department
  10. Maintain registration and scheduling accuracy with Accureg and making appropriate corrections. Assist with Accureg corrections for clinic encounters.
  11. Other duties that may be assigned

The above duties are intended to describe the key aspects of the work performed by individual(s) assigned to this position. They are not to be construed as an exhaustive listing of requirements relative to the position. Therefore, the employee may be required to perform other duties as assigned.                                                                               

 

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

The Clinic Patient Access Representative shall be:

 

1.         High School Graduate or equivalent

2.         Must possess communication skills, both orally and written to relate to the public in person

3.         Demonstrate good organizational and leadership abilities

4.         Basic computer skills necessary

5.         Ability to work under stress and perform daily assignments with a high level of accuracy.

6.         Willingness to occasionally work outside the normal office hours, if necessary, to meet the needs of the clinic

 

LANGUAGE SKILLS:

Ability to read appropriate journals. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write policies and procedures that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

 

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.  

 

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to modify care based on the developmental / functional age of the patient as well as that of the patient's ethnic background.

 

CERTIFICATES, LICENSES, REGISTRATIONS:

 

  • BLS

 

OTHER SKILLS AND ABILITIES:

Ability to act as a patient advocate.  Ability to interact with patients, families, visitors and co-workers.  Ability to interact assertively and tactfully when dealing with conflict and in group solving activities.  Ability to demonstrate a professional, open minded approach in identifying problems and resolving problems/conflicts.

 

Age Specific:

This position does not require hands-on delivery of care, however, incumbent must demonstrate understanding of how a patient’s chronological and developmental age influences his/her need for adaptations related to his/her abilities. 

 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While filling this position, the employee must regularly lift and or move 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this position include close vision, distance, vision, color vision, peripheral vision, and depth perception.  This position also requires walking or standing to a significant degree.  This position also requires reaching, handling, fingering, feeling, talking, and hearing, stooping, bending, crouching, and working with equipment.

 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The employee is subject to inside and possibly outside weather conditions. The employee is also subject to exposure to blood and body fluids, proximity to moving mechanical parts, electrical shock, exposure to toxic chemicals and biological agents.

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