What are the responsibilities and job description for the Host - Wood Village position at Hot Stone LLC?
Position Summary
The Host provides warm, friendly, and immediate greetings to guests at the door. This position seats, and presents clean menus to guests in a friendly, professional, and quick manner.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Greeting and seating guests, presenting menus to guests, informing them of special menu items
Treating guests in a manner to ensure their complete satisfaction
Taking names on a waiting list
Running the floor plan board
Observing tables and keeping track of clean, dirty, and occupied tables
Taking guest information and quoting wait time to guests accurately when tables are not immediately available
Cleaning, organizing, and stocking menus at host area
Answering phone and answering questions concerning the menu and restaurant
Interacting with guests coming in and as they leave, ensuring a positive dining experience
Filling to go orders, if applicable
Maintaining restrooms throughout shift
Performing other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
High energy and stamina are required
Ability to stay calm and work efficiently under pressure
Ability to read menus, safety documents and other work-related documents in English
Strong English verbal communication skills required (verbally interacts with management, team members and guests)
Must be able to read, write, and determine wait time based on Companys procedures
Must visually scan restaurant for clean, unoccupied tables
Strong organizational skills and ability to multi-task
Willingness to work evenings and weekend as required
Knowledge of safety procedures
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is continuously standing during the entire shift. The employee frequently is required to use manual dexterity to handle or feel objects, tools, or controls. The employee is frequently required to walk; sit; stoop; bend; and reach overhead. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is frequently required to wash hands and answer phones. The employee with occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate to high.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.