What are the responsibilities and job description for the Food Server position at Hotel 360?
Server
Summary:
This position is accountable for the following areas: take and deliver food and beverage orders to customers in a timely and efficient manner; respect and show courtesy towards customers; exceptional customer service to our customers; proper wear of uniforms and personal hygiene; complete all sidework thoroughly and efficiently.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Report to work as scheduled, on time, well-groomed and dressed in proper uniform.
- Greet, seat and serve guests in a prompt, friendly, professional way.
- Know all abbreviations of food items.
- Be familiar with specials and soups of the day prior to starting the shift.
- Take food and drink orders promptly and accurately.
- Pickup orders in window and deliver completed meals to correct customers in a timely manner.
- Check back with customers to ensure satisfaction with food and service, refill drinks, and take any additional orders.
- Ring up bills and deliver to customers. Check out customers at cash register.
- Handle customer complaints in a calm, courteous manner. Inform supervisor of any customer complaints or suggestions.
- Restock service areas.
- Keep service areas clean and complete all assigned cleaning tasks.
NON-ESSENTIAL DUTIES:
- Respond quickly to sweeping and mopping up messes.
- Bus tables when busy.
- Perform any other tasks as assigned by Lead Line Server or Manager.
OTHER SKILLS and ABILITIES:
- Ability to operate all electrical or mechanical devices adhering to all safety rules.
- Ability to maintain proper attitude, professionalism, and teamwork in areas of customer service and restaurant operations.
- Ability to tolerate cleaning solutions on a regular basis.
